Service Coordinator
3 months ago
**Responsibilities**:
- Coordinate service requests from initiation to resolution, ensuring adherence to Service Level Agreements (SLAs).
- Act as the primary point of contact between customers and the service center, providing timely updates and feedback.
- Conduct aggressive follow-up with the service center to expedite resolution and closure of service calls within SLA timelines.
- Maintain accurate records of service requests, including tracking status and resolution details.
- Identify opportunities for process improvements to enhance service delivery efficiency.
- Collaborate with cross-functional teams to address customer concerns and escalate issues as needed.
- Provide regular reports on service performance metrics to management.
**Key Skills and Qualifications**:
- Proven experience in a service coordination or similar role.
- Strong understanding of Service Level Agreements and their importance in customer service.
- Excellent communication skills, both verbal and written.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Detail-oriented with a focus on accuracy and quality.
- Proactive mindset with a drive to achieve aggressive service targets.
- Proficiency in MS Office suite and service management software.
**Education and Experience**:
- Bachelor's degree or equivalent experience in a related field.
**Why Join Us**:
- Opportunity to work in a dynamic and growing industry.
- Competitive salary and benefits package.
- Collaborative and supportive work environment.
- Room for growth and advancement within the company.
Pay: ₹40,000.00 - ₹55,000.00 per month
**Benefits**:
- Cell phone reimbursement
Schedule:
- Day shift
**Experience**:
- total work: 3 years (required)
Work Location: In person
-
Service Coordinator
3 months ago
Mumbai, Maharashtra, India Wisecor service pvt ltd Full timeRole Definition : Taking Ownership of Achieving Assigned Objectives **PRIMARY RESPONSIBILITIES** Effective Time Management Post Order Processing Efficient handling of Customer Complaints / Feedback Efficient Coordination with Service Team High Level of Inter Departmental Coordination & Co-operation **GENERAL RESPONSIBILITIES** Responsible for Order...
-
Service Coordinator
2 weeks ago
Virar, Mumbai, Maharashtra, India PT Ecological Service Pvt Ltd Full time1. To Manager the following KEY RESULT AREAS: (mention KPI and specific targets) A. Schedule service visits, maintenance activities, B. Assign service technicians to specific tasks and projects. C. Ensure that all service activities comply D. quality checks and inspections verify proper operation 2. To Facilitate/Coordinate following activities: A. To...
-
Service Coordinator
3 months ago
Mumbai, Maharashtra, India World Traders Mfg.co Full timeThe Service Coordinator manages the schedules and day to day operations of all the Technical Service Personnel. He/She must be able to manage Technical Service Personnel in a professional manner. The work environment is fast paced and the Coordinator will need to be able to make quick and sound decisions. The Coordinator is responsible for working in tandem...
-
Service Coordinator
1 week ago
Mumbai, Maharashtra, India Accurex Biomedical Pvt. Ltd. Full time**Job Title - ** Service Coordinator **Location - **Mahim **Job Overview** -We are actively looking for a dynamic Service Coordinator to join our team. The service coordinator should have good communication. **Key Responsibilities -** Experience in a similar role (service coordination, customer service, etc.) Familiarity with industry-specific software...
-
Service Coordinator
3 months ago
Mumbai, Maharashtra, India Freakruit Talenthub LLC Full time**KEY RESULT AREA - SERVICE COORDINATOR** **Role Definition : Taking Ownership of Achieving Assigned Objectives** **PRIMARY RESPONSIBILITIES** Effective Time Management Post Order Processing Efficient handling of Customer Complaints / Feedback Efficient Coordination with Service Team High Level of Inter Departmental Coordination &...
-
Service Coordinator
4 months ago
Mumbai, Maharashtra, India goma proceess technologies pvt ltd Full timeService Coordinator: - Handle client inquiries and complaints about the company's products and services - Advocate for adequate, timely and cost-effective services - Respond to any issues that occur during the delivery of services - Coordination with Service engineers - Excellent communication and interpersonal skills **Salary**: ₹15,000.00 -...
-
Service Coordinator
4 months ago
Mumbai, Maharashtra, India SCHILLER Healthcare Full time**Experience**: 0 - 2 Years. **Qualification**: B.E/ BSc IT/ BTech - Installation progress follow up (order, location, and allocation) - Regional Coordination (installation, repair, installation planning) - Documentation (sales order, installation repair, submission of AMC letter to customer trading) - MIS (weekly/ monthly report) - Installation progress...
-
Service Coordinator
3 months ago
Mumbai, Maharashtra, India Errorkart (OnlinetekSupportITsolution PVT LTD) Full timeWe are looking for an enthusiastic sales coordinator who will be assisting the sales department in all sorts of sales and enquiry-related works with full concentration and dedication. **Job description: - ** - Mainly responsible for liaising with the customers to understand their requirements --Preparing quotations of materials while servicing machines /...
-
Service Coordinator
3 months ago
Navi Mumbai, Maharashtra, India Happiest Solutions Full timeJD - Service Coordinator, Sanpada Mumbai No. of positions-1 Employment Type: Full Time Experience: Min 2 years or above in Industrial service coordination Qualification: Min Graduate (PG will be an added advantage) RESPONSIBILITIES: - Coordinate with customers/ Dealers for their service-related requests or complaints. - Assessing the service needs of...
-
Service Coordinator
4 months ago
Mulund, Mumbai, Maharashtra, India Hemant Surgical Industries Ltd Full timeService Coordinators **plan and coordinate the delivery of an organisation's services**. They build and maintain relationships with customers, working to continuously improve the level of service by ensuring that customer requirements and organisational service targets are met. **Experience in Healthcare sector required.** **Job Types**: Full-time,...
-
Service Coordinator
4 weeks ago
Navi Mumbai, Maharashtra, India Accupack Engineering Pvt Ltd Full timeJob Profile: 1. Coordinating with Customer and engineers for the installation, Preventive Maintenance of blister packaging machines and change parts 2. Planning of engineer’s site visit according to service requirement of customer. 3. Coordinate with Sr Manager for training plan and arrange the schedule of engineers. 4. Maintain documentation of service...
-
Service Coordinator
3 months ago
Borivali, Mumbai, Maharashtra, India Placement local Full timeDear all, We have urgent opening for Service coordinator for Packaging & Manufacturing company only for females Location: Borivali (East),Metro mall Working Days: Monday to Saturday Week Off: Every Sunday and 2nd & 4th Sat Time: 9:30 am to 6 pm Experience: 3 years or above CTC -4lpa PRIMARY RESPONSIBILITIES - Effective Time Management Post Order...
-
Service Coordinator
4 months ago
Mahim, Mumbai, Maharashtra, India SaffronBizz Solutions LLP Full timeWe have an excellent opportunity for the profile of **Service Coordinator** **Qualification**: Engineer Graduates **Experience**: 2-3years **Location**: Mahim,Mumbai .Scheduling and dispatching technicians for service calls and maintenance tasks. .Coordinating with customers to arrange service appointments and ensure satisfaction..Managing inventory of...
-
Service Coordinator
3 months ago
Andheri, Mumbai, Maharashtra, India Saini Electronics Security Systems Full time**Job description** Position Title: Service Coordinator Role Overview: The Service Coordinator is responsible for overseeing the coordination and delivery of services to clients or customers. This role involves managing schedules, communicating with both clients and service providers, and ensuring that all parties involved are informed and satisfied with...
-
Service Coordinator
3 months ago
Mahim, Mumbai, Maharashtra, India SaffronBizz Solutions LLP Full timeWe have an excellent opportunity for the profile of **Service Coordinator** **Qualification**: Engineer Graduates **Experience**: 2-3years **Location**: Mahim,Mumbai .Scheduling and dispatching technicians for service calls and maintenance tasks. .Coordinating with customers to arrange service appointments and ensure satisfaction..Managing inventory of...
-
Service Coordinator
3 weeks ago
Mumbai, Maharashtra, India MOTM Tech Full timeJob Role - Service Co -Ordinator Roles & Responsibility - Manage and coordinate all aspects of service operations, including scheduling, dispatching, and customer service - Ensure timely and efficient delivery of services to customers - Communicate with customers to schedule appointments and provide updates on service status - Maintain accurate records of...
-
Service Coordinator
4 months ago
Mumbai, Maharashtra, India AVS Industrial Solutions LLP Full time**Service Coordinator Profile JD** Assess the service needs of Customers and allocation of complaints towards service team. He has to handle the complete service backend operation PAN India. Create and maintain the TAT (Turnaround time) of service providers and resources. Daily follow up on pending complaints, fulfillment of service provider spares...
-
Service Coordinator
3 months ago
Andheri, Mumbai, Maharashtra, India Schiller Healthcare India Pvt Ltd Full timeKindly go through the **Job title** - Technical Service Coordinator **Location** - Mumbai, Andheri east ( Marol ) **Qualification** - B.tech/B.sc/B.E/Diploma in electronics. **Experience** - fresher/ 2- 3 years. **Job responsibilities**: Installation progress follow up (order, location, and allocation) Regional Coordination (installation, repair,...
-
Service Coordinator
3 months ago
Mahim, Mumbai, Maharashtra, India SaffronBizz Solutions LLP Full timeGreetings, We have an excellent opportunity for Service Coordinator Location : Mahim Experience : 2+ years Role: Attend to customer service calls on phone, manage the work allocation thru the service management system, make repair quotations in Tally and interact with the customer for approval, coordinate with services and spares team for completion and...
-
Service Coordinator
3 months ago
Mumbai, Maharashtra, India STOP SEARCH AND PLACEMENT Full timeDesignation: Service Coordinator M/F Job Profile: Co-ordination with Service Engineers & Clients Key responsibilities: - Co-ordination with Service Engineers - Monthly check in - check out timing of Service Engineers and submit to Accounts Department - Allocation of daily duties & preventive maintenance - Checking of expenses vouchers and submission to...