Service Coordinator
3 weeks ago
location: Navi Mumbai
**Salary**: 4-5 LPA
Job Summary
We're seeking a highly organized and customer-focused Service Coordinator to manage service requests, coordinate with technicians, and provide exceptional customer service.
Key Responsibilities
1. Service Request Management: Receive, process, and manage service requests from customers, ensuring timely and effective resolution.
2. Technician Coordination: Coordinate with technicians to schedule and dispatch service requests, ensuring efficient use of resources.
3. Customer Communication: Provide excellent customer service, responding to customer inquiries, and keeping them informed about service request status.
4. Scheduling and Dispatch: Manage scheduling and dispatch of technicians, ensuring optimal routing and efficient use of time.
5. Data Entry and Record-Keeping: Accurately enter and maintain service request data, customer information, and technician schedules.
6. Problem-Solving and Troubleshooting: Troubleshoot and resolve service-related issues, escalating complex problems to senior staff as needed.
**Job Type**: Permanent
Pay: ₹400,000.00 - ₹500,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Compensation Package:
- Yearly bonus
Schedule:
- Day shift
**Experience**:
- total work: 4 years (preferred)
- Service Coordination: 4 years (preferred)
Work Location: In person
**Speak with the employer**
+91 08073282577
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