Service Coordinator
7 months ago
Attending Calls from customers and noting complaints and answering queries.
- Assigning location wise complaints to service engineers.
- Trying to avoid escalation of complaints from customers.
- Informing customers about the estimated time of complaint redressal.
- Following up with service engineers regarding work in progress and estimated time of completion.
- Arranging the service engineer for installation of machine once it is delivered.
- Ensuring the timely service and maintenance of machines to avoid breakdown.
- Updating the MIS sheet with installation dates and other data for proper coordination.
- Making calls to customers to get feedback on the working of machines.
Pay: From ₹20,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Internet reimbursement
- Provident Fund
Supplemental pay types:
- Yearly bonus
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 2 years (preferred)
- Sales: 2 years (preferred)
Work Location: In person
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