IT Service Coordinator

2 months ago


Borivali Mumbai Maharashtra, India Bitsy Infotech Pvt Ltd. Full time

IT Service Coordinator.

Key Responsibilities:

- Act as the primary point of contact for clients regarding service inquiries and issues.
- Coordinate and oversee service requests, ensuring timely and effective resolution.
- Collaborate with technical teams to schedule and prioritize service delivery.
- Maintain accurate records of service requests and client interactions using CRM
- Monitor service performance metrics and prepare reports for management.
- Assist in the development and implementation of service improvement initiatives.
- Provide training and support to clients on service-related issues and software usage.
- Liaise with vendors and third-party service providers as needed.
- Ensure compliance with service level agreements (SLAs) and company policies.

**Qualifications**:

- Bachelor’s degree in IT, Business Administration, or a related field.
- 4-5 years of experience in a service coordination or similar role within the IT services industry.
- Strong understanding of IT service management ,principles and frameworks
- Excellent communication and interpersonal skills.
- Proficient in using service management tools
- Ability to multitask and prioritize effectively in a fast-paced environment.
- Strong analytical and problem-solving skills.

Job Requirements

Able to Multitask and handle multiple projects/ clients

Should be able to plan, assign work as per priority

Should be flexible in terms of timing and able to handle work pressure

Should keep oneself updated with IT technology and continue learning and upgrading own skills

Act as a Team Leader and have people Management Skills

Should be able to create Reports and Analyze data to improve Efficiency of process & work

Should have a keen eye for detail and will be required to do regular Audits

Manage Manpower and should also have negotiation & convincing skills

Pay: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift
- Morning shift

**Experience**:

- IT Service Coordinator: 4 years (required)

Work Location: In person


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