Grievance Redressal Officer-ho

Grade: M3/M4 Job Role - Leading the Retail Liabilities Skill for the Nodal Desk within Consumer Bank through a dedicated team of Senior Officers - As a Supervisor, leading the last frontier of the service recovery for consumer service issues received as escalations from the Nodal Office, MD & Kotak Leadership Team’s Office - Driving the culture of service...

Job Role - Reinstating the faith of consumers in the brand through effective and efficient resolution of all escalations received at Senior Management Desk. - Interact with Senior Stakeholders with in the Group to deliver quick and effective resolution for all escalations. - Suggest projects for improvement in Consumer Experience, Operational Efficiency,...

**Role/ Job Title**: Nodal Escalation Officer **Function/ Department**: Grievance Redressal **Job Purpose**: Effective resolution of customer grievances/ escalations referred at NODAL /PNO /CMD desk to ensure zero comeback / further escalations. **Roles & Responsibilities**: TAT adherence for providing resolution. Take quick decision for redressed of...

**Job Information**: Company **Spocto** *** Work Experience **3-8 years** *** Industry **Financial Services** *** City **Mumbai** *** State/Province **Maharashtra** *** Country **India** *** Zip/Postal Code **400708** *** **About us**: Yubi stands for ubiquitous. But Yubi will also stand for transparency, collaboration, and the power of...

**Role/Job Title**: Priority Escalation Officer **Business**: Customer Service **Function/ Department**: Grievance Redressal **Place of work**: Mumbai **Roles & Responsibilities**: 'Effective resolution of customer grievances/ escalations referred at MD desk to ensure zero comeback / further escalations. TAT adherence for providing resolution Take...

Workforce management (WFM) include forecasting inflow volumes and staffing requirements, Managing and allocation of assignments to team member and respective stake holder for all Nodal and Regulatory complaints efficiently, monitoring real-time adherence to schedules, analysing performance data to make data-driven decisions for continuous improvement.

**Role/Job Title**: Nodal Escalation Officer **Business**: Customer Service **Function/ Department**: Grievance Redressal **Place of work**: Navi Mumbai **Roles & Responsibilities**: 'Effective resolution of customer grievances/ escalations referred at NODAL /PNO /CMD desk to ensure zero comeback / further escalations. TAT adherence for providing...

**Role/Job Title**: Regulatory Escalation Officer **Business**: Customer Service **Function/ Department**: Grievance Redressal **Place of work**: Navi Mumbai **Roles & Responsibilities**: 'Provide adequate & quick resolution to all the escalated complaints from regulatory bodies, senior managers, nodal offices and internal departments at GRD. Ensure...

Roles and ResponsibilitiesOversee the entire scope of Investor Grievances department activities Foster collaboration with Regulators and Market Participants Conduct thorough analysis of GrievancesKey Performance IndicatorsDevelop and implement effective strategies to resolve Investor Grievances Ensure seamless interaction with Regulators and Market...

**Urgent Requirement of TPA Doctor/Grievances Officer at Medicon Group** **Location: Gurgaon Haryana** **Experience: 1 - 3 Years (in TPA/Government Portal Claims Processing)** **Responsibilities**: - Review and process medical claims submitted by policyholders and healthcare providers. - Verify claim details, including medical procedures, diagnosis, and...

Key Responsibilities: - Master’s in public policy/public administration, LLB/LLM or MBA from AICTE recognized institute - 4+ years of experience in Client Relationship Management, Incident - Management, Customer Care. - Excellent communications skills. - Exposure in social sector schemes/missions of government at national, state - and district level. -...

**Real Time support & Escalation Monitoring** - Monitor service query tracker to ensure tickets raised by sales are getting responded within given TAT. - Prepare regular dashboards & circulate to concerned process owners regarding the queries raised under respective process with status flags. - Prepare & present dashboard for NHOD on various queries raised...

**Key Responsibilities**: - Be the SPOC for all Employee Relations matters. That includes, all Grievances, Redressal, Warning, Advisory & other letter issuance in collaboration with Head Office LCM team. - Handling employee complaints, managing grievance procedures and facilitating counseling in conjunction with other stakeholders. - Partnering with both...

**Key Responsibilities**: - Be the SPOC for all Employee Relations matters. That includes, all Grievances, Redressal, Warning, Advisory & other letter issuance in collaboration with Head Office LCM team. - Handling employee complaints, managing grievance procedures and facilitating counseling in conjunction with other stakeholders. - Partnering with both...

Job PurposeThe primary responsibility of this role is to manage complaints escalated to senior management, social media, the National Consumer Helpline, and designated nodal officers across all lending verticals of ABFL.Key ResponsibilitiesRespond to customer complaints in adherence to the Grievance Framework, ensuring fair and efficient execution.Coordinate...

**Job Title **:Executive/Sr. Executive - Academic Program Office **Area**: Administration **Location**: Pune **Reporting to **:Asst. Registrar / Program Manager **Job Purpose**: Act as a coordinator to Academic Program Office **Key Accountability** **Strategic -** Support in execution of Program Office strategies. **Operational**: **Academic...

Roles and Responsibilities   FOR A REPUTED FINANCIAL ENTITYControlling entire activities of Investor Grievances department Interaction with Regulators & Market Participants Analysis of Grievances Desired Candidate Profile   Perks and Benefits  

Job Title: Compliance Officer - Mutual Fund Compliance Location**:Mumbai (on-site: Andheri/Belapur)** Experience**:3+ years in Mutual Fund compliance** Job Summary: We are currently looking for compliance professionals with a graduation degree **from AMC, financial or NBFC industry **with **minimum 3 years of experience in Mutual Fund compliance.** Roles...

Job Title: Compliance Officer - Mutual Fund Compliance Location**:Mumbai (on-site: Andheri/Belapur)** Experience**:3+ years in Mutual Fund compliance** Job Summary: We are currently looking for compliance professionals with a graduation degree **from AMC, financial or NBFC industry **with **minimum 3 years of experience in Mutual Fund compliance.** Roles...

Aspire For Her invites you to a rewarding opportunity in partnership with a renowned organization. Explore the details below:We are seeking an experienced Regulatory Compliance Specialist who will excel in ensuring quality-oriented customer service. The ideal candidate will have a solid understanding of grievance redressal frameworks, regulatory management,...