Nodal Escalation Officer
8 months ago
**Role/Job Title**: Nodal Escalation Officer
**Business**: Customer Service
**Function/ Department**: Grievance Redressal
**Place of work**: Navi Mumbai
**Roles & Responsibilities**:
'Effective resolution of customer grievances/ escalations referred at NODAL /PNO /CMD desk to ensure zero comeback / further escalations.
TAT adherence for providing resolution
Take quick decision for redressed of complaints.
Need to ensure quality of resolution and reposes.
Ensure capturing of correct details and raising appropriate ticket in the system.
**Secondary Responsibilities**:
'Identify Erring units Responsible for Escalation, RCA and suggest Process Improvements. Effectively collaborate with internal and external teams/stake holders.
**Key Success Metrics**:
'Excellent written and spoken communication.
Good understanding of Liabilities/Assets products and processes,
Excellent convincing skills.Ability to manage challenging situations and go the extra mile.
-
Nodal Escalation Officer
7 months ago
Navi Mumbai, Maharashtra, India IDFC FIRST Bank Full time**Role/ Job Title**: Nodal Escalation Officer **Function/ Department**: Grievance Redressal **Job Purpose**: Effective resolution of customer grievances/ escalations referred at NODAL /PNO /CMD desk to ensure zero comeback / further escalations. **Roles & Responsibilities**: TAT adherence for providing resolution. Take quick decision for redressed of...
-
Regulatory Escalation Officer
8 months ago
Navi Mumbai, India IDFC FIRST Bank Full time**Role/Job Title**: Regulatory Escalation Officer **Business**: Customer Service **Function/ Department**: Grievance Redressal **Place of work**: Navi Mumbai **Roles & Responsibilities**: 'Provide adequate & quick resolution to all the escalated complaints from regulatory bodies, senior managers, nodal offices and internal departments at GRD. Ensure...
-
Senior Manager Escalation
7 months ago
Mumbai, India TransUnion CIBIL Full timeWhat We'll Bring: At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation. We are consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius. Come be a part of our team...
-
Grievance Redressal Officer-ho
7 months ago
Mumbai, Maharashtra, India Kotak Mahindra Full timeGrade: M3/M4 Job Role - Leading the Retail Liabilities Skill for the Nodal Desk within Consumer Bank through a dedicated team of Senior Officers - As a Supervisor, leading the last frontier of the service recovery for consumer service issues received as escalations from the Nodal Office, MD & Kotak Leadership Team’s Office - Driving the culture of service...
-
Grievance Redressal Officer-ho
7 months ago
Mumbai, Maharashtra, India Kotak Mahindra Full timeGrade: M2/M3/M4/M5 Job Role - Leading the Retail Liabilities Skill for the Nodal Desk within Consumer Bank through a dedicated team of Senior Officers - As a Supervisor, leading the last frontier of the service recovery for consumer service issues received as escalations from the Nodal Office, MD & Kotak Leadership Team’s Office - Driving the culture of...
-
Priority Escalation Officer
8 months ago
Mumbai, India IDFC FIRST Bank Full time**Role/Job Title**: Priority Escalation Officer **Business**: Customer Service **Function/ Department**: Grievance Redressal **Place of work**: Mumbai **Roles & Responsibilities**: 'Effective resolution of customer grievances/ escalations referred at MD desk to ensure zero comeback / further escalations. TAT adherence for providing resolution Take...
-
Team Member
7 months ago
Mumbai, India Kotak Mahindra Full timeJob Role - Leading the Retail Liabilities Skill for the Nodal Desk within Consumer Bank through a dedicated team of Senior Officers - As a Supervisor, leading the last frontier of the service recovery for consumer service issues received as escalations from the Nodal Office, MD & Kotak Leadership Team’s Office - Driving the culture of service recovery for...
-
Grievance Redressal Officer-ho
4 months ago
Mumbai, Maharashtra, India Kotak Mahindra Full timeJob Role - Reinstating the faith of consumers in the brand through effective and efficient resolution of all escalations received at Senior Management Desk. - Interact with Senior Stakeholders with in the Group to deliver quick and effective resolution for all escalations. - Suggest projects for improvement in Consumer Experience, Operational Efficiency,...
-
Escalation Manager
4 months ago
Mumbai, India Cornerstone OnDemand Full timeWe're looking for a Escalation Manager This role is Office Based, Pune Office Escalation Manager – Global Customer Support Job Description: The Escalation Manager in Customer Support is a pivotal rolefocused on handling critical situations for the customers that require a higherlevel of attention and expertise. The Escalation...
-
Elevator and Escalator Project Lead Position
1 week ago
Navi Mumbai, Maharashtra, India Domnic Lewis International Full timeElevate Your Career as a Project Lead">Join Domnic Lewis International as a senior-level Elevator and Escalator Project Lead and take charge of our high-profile installation projects. You will be responsible for overseeing project planning, execution, and delivery, while ensuring exceptional customer satisfaction and profitability.">About the Role:">This key...
-
Installation Project Manager
6 days ago
Navi Mumbai, Maharashtra, India Domnic Lewis International Full time**Job Title:** Installation Project Manager - Elevators & Escalators**Company Overview:** Domnic Lewis International is a leading provider of elevator and escalator solutions. We are seeking an experienced Installation Project Manager to oversee the planning, execution, and delivery of installation projects.**Estimated Salary:** ₹ 50 lakhs - ₹ 70 lakhs...
-
Senior Installation Manager
1 week ago
Navi Mumbai, Maharashtra, India Domnic Lewis International Full timeJob Title: Senior Installation Manager - Elevators & Escalators">">Description:">The ideal candidate will oversee the planning, execution, and delivery of elevator and escalator installation projects. This role requires managing project costs, quality, safety, and customer satisfaction through close coordination with customers, suppliers, and internal...
-
mumbai, India Intellectual Capital HR Consulting Pvt. Ltd. Full timeJob Role: Supporting all verticals under Consumer & Commercial Bank in dealing with Corporate/CA customers with regards to CMS Structured Products - Escrow, Nodal, RERA & Dividend. Handling end to end life cycle for Escrow/Nodal/RERA Accounts. Scaling up the Escrow Business, Evaluate escrow deal. Servicing RERA & Escrow Client/s for day-today...
-
Product Support Manager
2 weeks ago
Mumbai, India Intellectual Capital HR Consulting Pvt. Ltd. Full timeJob Role: Supporting all verticals under Consumer & Commercial Bank in dealing with Corporate/CA customers with regards to CMS Structured Products - Escrow, Nodal, RERA & Dividend. Handling end to end life cycle for Escrow/Nodal/RERA Accounts. Scaling up the Escrow Business, Evaluate escrow deal. Servicing RERA & Escrow Client/s for day-today...
-
Product Support Manager
2 weeks ago
Mumbai, India Intellectual Capital HR Consulting Pvt. Ltd. Full timeJob Role: Supporting all verticals under Consumer & Commercial Bank in dealing with Corporate/CA customers with regards to CMS Structured Products - Escrow, Nodal, RERA & Dividend. Handling end to end life cycle for Escrow/Nodal/RERA Accounts. Scaling up the Escrow Business, Evaluate escrow deal. Servicing RERA & Escrow Client/s for day-today...
-
Fintech Compliance Officer
2 months ago
Mumbai, Maharashtra, India PayU Full timeAbout PayUPayU is a leading fintech company that operates in 50+ high-growth markets worldwide. We provide cutting-edge online and mobile payment services, deploying over 400 payment methods and processing approximately 6 million payments daily. Our global organization is dedicated to redefining the way people buy and sell online, offering a wide range of...
-
Manager-24 7 Desk
1 week ago
Mumbai, Maharashtra, India Vodafone Idea Full timeJob Req ID: 45967 - Location: Mumbai, IN - Function: Other - About: - Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data...
-
Associate Operations Manager
6 months ago
Navi Mumbai, India IDFC FIRST Bank Full timeJob Title : Associate Operations Manager Function / Department : Credit Card Job Purpose: Expertise in managing bank's Credit Card ACP Support process. Computer knowledge, MS office, should perform basic data analysis. Skills for documenting customer account activities. Quality aspect in all deliveries & time management. Roles &...
-
Installation Manager
4 weeks ago
Mumbai, Maharashtra, India Domnic Lewis International Full timeWe are seeking an experienced Installation Manager to oversee the planning, execution, and delivery of elevator and escalator installation projects for Domnic Lewis International in Mumbai.**Job Description:**The successful candidate will manage project costs, quality, safety, and customer satisfaction. Key responsibilities include:Cost & Resource...
-
Gcx Escalations Teammate
6 months ago
Mumbai, Maharashtra, India eBay Full timeLooking for a company that inspires passion, courage and creativity, where you can be on the team shaping the future of global commerce? Want to shape how millions of people buy, sell, connect, and share around the world? If you’re interested in joining a purpose driven community that is dedicated to crafting an ambitious and inclusive work environment,...