Product Support Manager

2 weeks ago

Mumbai, India Intellectual Capital HR Consulting Pvt. Ltd. Full time

Job Role:

 Supporting all verticals under Consumer & Commercial Bank in dealing with Corporate/CA customers with regards to CMS Structured Products - Escrow, Nodal, RERA & Dividend.

 Handling end to end life cycle for Escrow/Nodal/RERA Accounts.

 Scaling up the Escrow Business, Evaluate escrow deal. Servicing RERA & Escrow Client/s for day-today needs.

 PAN India Interaction with potential customers/branches to understand the Escrow requirement and supporting the sales team in end-to-end closure.

 Establish high level of relationship and Tie ups with Merchant Bankers, Law Firms and NBFCs PAN India.

 Train & enable Branch Banking Teams to sell CMS Structured Products - Escrow, Nodal, RERA & Dividend.

 Tracking Fees and income. Maintaining related MIS & reports.

 Run the different education/knowledge series campaigns to create awareness on CMS products.

 Handling Client queries & Escalations within the TAT.

 Support Consumer & Commercial Bank channel for product & documentation related queries.

 Remotely assist the Relationship manager/Branches to close a deal.

 Help branches in generating leads & do the regular follow up on the leads

 Tracking Deals/PCDs. Creating your own prospective customer Database.

 Understand specific MIS requirement of the customers and create reports accordingly.

 Working closely with product and technology teams to develop, improve and automate system features.

 Remotely enable the branches to structure the CMS deals.

 Publishing Monthly Structured Product Dashboard.


Job Requirements:

Personal

 Must be a self-starter

 Must be sales oriented

 Must be proactive and with high energy levels

 Must be analytical, practical and have aptitude for trouble-shooting.

 Must have excellent interpersonal skills, be tenacious, detail-oriented, tough minded when needed, but diplomatic.

 Should have good communication skills – written and verbal.

 Good knowledge of MS Office & MIS Tools

 Preferably an Engineer with MBA/CA

 2-4 years of post-MBA experience in CMS Sales, Product, Implementation, Branch Banking or Operations


Professional

 Must be able to settle in an environment requiring entrepreneurial/ building skills

 Must have good knowledge of CMS Structured Products - Escrow, Nodal, RERA & Dividend.

 Keen interest to sales, structuring and implement deals

 High attention to detail and accuracy with the ability to work under pressure to meet tight deadlines

 Excellent communication, negotiation, and planning skills

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