Priority Escalation Officer

5 months ago


Mumbai, India IDFC FIRST Bank Full time

**Role/Job Title**: Priority Escalation Officer

**Business**: Customer Service

**Function/ Department**: Grievance Redressal

**Place of work**: Mumbai

**Roles & Responsibilities**:
'Effective resolution of customer grievances/ escalations referred at MD desk to ensure zero comeback / further escalations.

TAT adherence for providing resolution

Take quick decision for redressed of complaints.

Need to ensure quality of resolution and reposes.

Ensure capturing of correct details and raising appropriate ticket in the system.

**Secondary Responsibilities**:
'Identify Erring units Responsible for Escalation, RCA and suggest Process Improvements. Effectively collaborate with internal and external teams/stake holders.

**Key Success Metrics**:
'Excellent written and spoken communication.

Good understanding of Liabilities/Assets products and processes,

Excellent convincing skills.Ability to manage challenging situations and go the extra mile.



  • Mumbai, India TransUnion Full time

    TransUnion's Job Applicant Privacy Notice **What We'll Bring**: - Experience working in a continuous improvement - Comfortable working in fast paced environment. - High degree of responsibility and ownership, strong multitasking, coordination and tenaciously looking for ways to get results. - Ability to work under pressure in a fast paced environment and...


  • Navi Mumbai, India IDFC FIRST Bank Full time

    **Role/Job Title**: Regulatory Escalation Officer **Business**: Customer Service **Function/ Department**: Grievance Redressal **Place of work**: Navi Mumbai **Roles & Responsibilities**: 'Provide adequate & quick resolution to all the escalated complaints from regulatory bodies, senior managers, nodal offices and internal departments at GRD. Ensure...

  • Escalation Officer

    3 months ago


    Mumbai, India MyGlit Full time

    **Role**:Any Other **Timings**:Shifting Schedule **Industry**:BPO / ITES **Functional Area**:Any Other Key Skills: Communication escalation - Escalation - Male (Walk-in interviews) - Min 1 year Escalation experience (overall should be 2 years) - Excellent comms - Salary upto - 30K (Non PF) - Rotational shift - Including night for Male (Female rotational...


  • Navi Mumbai, India IDFC FIRST Bank Full time

    **Role/Job Title**: Nodal Escalation Officer **Business**: Customer Service **Function/ Department**: Grievance Redressal **Place of work**: Navi Mumbai **Roles & Responsibilities**: 'Effective resolution of customer grievances/ escalations referred at NODAL /PNO /CMD desk to ensure zero comeback / further escalations. TAT adherence for providing...


  • Navi Mumbai, Maharashtra, India IDFC FIRST Bank Full time

    **Role/ Job Title**: Nodal Escalation Officer **Function/ Department**: Grievance Redressal **Job Purpose**: Effective resolution of customer grievances/ escalations referred at NODAL /PNO /CMD desk to ensure zero comeback / further escalations. **Roles & Responsibilities**: TAT adherence for providing resolution. Take quick decision for redressed of...

  • Escalation Manager

    4 weeks ago


    Mumbai, India Cornerstone OnDemand Full time

    We're looking for a Escalation Manager This role is Office Based, Pune Office Escalation Manager – Global Customer Support Job Description: The Escalation Manager in Customer Support is a pivotal rolefocused on handling critical situations for the customers that require a higherlevel of attention and expertise. The Escalation...

  • Escalation Manager

    2 days ago


    mumbai, India Cornerstone OnDemand Full time

    We're looking for a Escalation Manager This role is Office Based, Pune Office Escalation Manager – Global Customer Support Job Description: The Escalation Manager in Customer Support is a pivotal rolefocused on handling critical situations for the customers that require a higherlevel of attention and expertise. The Escalation Manager’s...

  • Escalation Manager

    1 week ago


    mumbai, India Cornerstone OnDemand Full time

    We're looking for a Escalation Manager This role is Office Based, Pune Office Escalation Manager – Global Customer SupportJob Description: The Escalation Manager in Customer Support is a pivotal rolefocused on handling critical situations for the customers that require a higherlevel of attention and expertise. The Escalation...


  • Mumbai, Maharashtra, India PrintStop India Pvt Ltd. Full time

    The Customer Support - Escalation Executive is responsible for managing and resolving complex customer issues that have been escalated from the support team. This role requires a deep understanding of the company's products, services, and policies, along with excellent problem-solving, communication, and interpersonal skills. The Escalation Executive will...


  • Mumbai, Maharashtra, India eBay Full time

    Looking for a company that inspires passion, courage and creativity, where you can be on the team shaping the future of global commerce? Want to shape how millions of people buy, sell, connect, and share around the world? If you’re interested in joining a purpose driven community that is dedicated to crafting an ambitious and inclusive work environment,...


  • Mumbai, India TransUnion CIBIL Full time

    What We'll Bring: At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation. We are consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius. Come be a part of our team...


  • mumbai, India TransUnion CIBIL Full time

    What We'll Bring: At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation. We are consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius. Come be a part of our team...


  • mumbai, India TransUnion CIBIL Full time

    What We'll Bring: At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation. We are consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius. Come be a part of our team...

  • Rbi Escalations

    3 months ago


    Mumbai, India TransUnion Full time

    TransUnion's Job Applicant Privacy Notice **What We'll Bring**: Culture and Values Our culture is welcoming, energetic, and innovative. There’s an overall synergy that flows throughout the company, creating a sense of connect, belonging and unity in knowing that we’re all working to achieve the same overall goal. Our core values which we live by every...


  • mumbai, India Forcepoint Full time

    Who is Forcepoint? Forcepoint simplifies security for global businesses and governments. Forcepoint’s all-in-one, truly cloud-native platform makes it easy to adopt Zero Trust and prevent the theft or loss of sensitive data and intellectual property no matter where people are working. 20+ years in business. 2.7k employees. 150 countries. 11k+...


  • mumbai, India Forcepoint Full time

    Who is Forcepoint? Forcepoint simplifies security for global businesses and governments. Forcepoint’s all-in-one, truly cloud-native platform makes it easy to adopt Zero Trust and prevent the theft or loss of sensitive data and intellectual property no matter where people are working. 20+ years in business. 2.7k employees. 150 countries. 11k+...


  • Mumbai, India Forcepoint Full time

    Who is Forcepoint? Forcepoint simplifies security for global businesses and governments. Forcepoint’s all-in-one, truly cloud-native platform makes it easy to adopt Zero Trust and prevent the theft or loss of sensitive data and intellectual property no matter where people are working. 20+ years in business. 2.7k employees. 150 countries. 11k+...


  • Mumbai, Maharashtra, India Digi2L Full time

    **Job Description: Associate - Customer Escalations, Support & Operations** Join our team as an **Associate** in the **Business Enabler Team Operations** and be the driving force behind our operational excellence! **Here are some of the responsibilities you'll be taking on, but not limited to**: - Create and analyze pickup pendency reports from provided...


  • Mumbai, Maharashtra, India Arihant Capital Markets Ltd Full time

    Priority Customer Group (PCG) / High Net Worth Individual (HNI) / Financial Analyst - Mumbai (Female only) Company: Arihant Capital Market Limited Location: Andheri, Mumbai **Salary**: Up to 50,000 INR per month + 20% incentive on sales Contact: Ashish Mishra Human Resource Generalist +91 8108461922 **Job Description**: **Responsibilities**: -...


  • Mumbai, Maharashtra, India Aastral inc Full time

    **Designation - Executive Pricing And Escalations** **Location - Mumbai & Delhi** **Key Skills/Abilities** - Negotiate and coordinate spot rates and/or quotations for LCL, FCL, air shipments, and all services within our client’s database. - Display a thorough understanding of industry-related terminology and processes. - Strategize ways of increasing...