Intellectual Capital HR Consulting Pvt. Ltd. | Product Support Manager

2 weeks ago

mumbai, India Intellectual Capital HR Consulting Pvt. Ltd. Full time
Job Role:
 Supporting all verticals under Consumer & Commercial Bank in dealing with Corporate/CA customers with regards to CMS Structured Products - Escrow, Nodal, RERA & Dividend.
 Handling end to end life cycle for Escrow/Nodal/RERA Accounts.
 Scaling up the Escrow Business, Evaluate escrow deal. Servicing RERA & Escrow Client/s for day-today needs.
 PAN India Interaction with potential customers/branches to understand the Escrow requirement and supporting the sales team in end-to-end closure.
 Establish high level of relationship and Tie ups with Merchant Bankers, Law Firms and NBFCs PAN India.
 Train & enable Branch Banking Teams to sell CMS Structured Products - Escrow, Nodal, RERA & Dividend.
 Tracking Fees and income. Maintaining related MIS & reports.
 Run the different education/knowledge series campaigns to create awareness on CMS products.
 Handling Client queries & Escalations within the TAT.
 Support Consumer & Commercial Bank channel for product & documentation related queries.
 Remotely assist the Relationship manager/Branches to close a deal.
 Help branches in generating leads & do the regular follow up on the leads
 Tracking Deals/PCDs. Creating your own prospective customer Database.
 Understand specific MIS requirement of the customers and create reports accordingly.
 Working closely with product and technology teams to develop, improve and automate system features.
 Remotely enable the branches to structure the CMS deals.
 Publishing Monthly Structured Product Dashboard.
Job Requirements:
Personal
 Must be a self-starter
 Must be sales oriented
 Must be proactive and with high energy levels
 Must be analytical, practical and have aptitude for trouble-shooting.
 Must have excellent interpersonal skills, be tenacious, detail-oriented, tough minded when needed, but diplomatic.
 Should have good communication skills – written and verbal.
 Good knowledge of MS Office & MIS Tools
 Preferably an Engineer with MBA/CA
 2-4 years of post-MBA experience in CMS Sales, Product, Implementation, Branch Banking or Operations
Professional
 Must be able to settle in an environment requiring entrepreneurial/ building skills
 Must have good knowledge of CMS Structured Products - Escrow, Nodal, RERA & Dividend.
 Keen interest to sales, structuring and implement deals
 High attention to detail and accuracy with the ability to work under pressure to meet tight deadlines
 Excellent communication, negotiation, and planning skills

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