Email and Chat Support for International Clients

6 months ago

Pune, India Zoopero Marketing Private Limited Full time

**Key Responsibilities**:

- **Issue Resolution**: Troubleshoot and resolve client issues, concerns, and questions accurately and efficiently.
- **Product Knowledge**: Develop a deep understanding of our products and services to provide accurate information and assistance to clients.
- **Technical Support**: Assist clients with technical issues, including guiding them through troubleshooting processes and escalating complex problems to the appropriate teams when necessary.
- **Problem Solving**: Analyze client situations, identify root causes of problems, and offer effective solutions.
- **Documentation**: Maintain detailed and accurate records of client interactions, issues, and resolutions in the customer support database.
- **Client Education**: Educate clients on product features, usage, and best practices to enhance their experience.
- **Cross-functional Collaboration**: Collaborate with other departments, such as Sales and Product Development, to address client needs and communicate feedback.
- **Quality Assurance**: Ensure the accuracy and quality of responses to maintain a high level of customer satisfaction.
- **Time Management**: Efficiently manage multiple client interactions simultaneously while meeting response time targets.
- **Continuous Improvement**: Identify opportunities for process improvements and contribute to the enhancement of support procedures and resources.

**Qualifications and Skills**:

- High school diploma or equivalent (Bachelor's degree preferred).
- Excellent written communication skills with a strong command of English (additional languages are a plus).
- Strong problem-solving and analytical skills.
- Empathy and patience in dealing with client concerns and inquiries.
- Technical aptitude and ability to learn about new products and technologies quickly.
- Familiarity with customer support software and tools.
- Adaptability to changing processes and procedures.
- Strong organizational skills and attention to detail.
- Ability to work independently and collaboratively in a team-oriented environment.
- Time management skills to handle high volumes of client interactions effectively.

**Working Conditions**:

- This role typically operates in a standard office environment.
- You should be able to speak fluently in English.
- Should be comfortable working in rotational shifts. (Morning, Evening, Night)
- Work from office.

**Salary**: ₹20,000.00 - ₹25,000.00 per month

Schedule:

- Rotational shift

Supplemental pay types:

- Performance bonus
- Quarterly bonus

Ability to commute/relocate:

- Pune, Maharashtra: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Will you be comfortable with salary between 20k-25k ?
- It is compulsary work from office, are you available for that ?
- Are you comfortable with the rotational shifts ?

**Experience**:

- total work: 1 year (required)

**Language**:

- English (required)

**Speak with the employer**
+91 9699875831

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