Email and Chat Support Executive

6 months ago


Pune, India Zoopero Marketing Private Limited Full time

**Mandatory**:

- Should be able to communicate fluently in english.
- Work from office.
- Comfortable working in rotational shifts (morning, evening, night)

**Key Responsibilities**:

- Provide accurate and relevant information regarding products, services, policies, and procedures.
- Assist clients in troubleshooting technical issues, navigating the platform, and utilizing various features effectively.
- Identify and prioritize client needs, ensuring their questions and concerns are addressed in a timely manner.
- Collaborate with cross-functional teams to escalate and resolve complex issues or unusual situations.
- Maintain thorough and accurate records of client interactions, ensuring that all relevant information is documented in the CRM system.
- Proactively follow up with clients to ensure that their issues have been resolved satisfactorily.
- Stay up-to-date with product knowledge, industry trends, and company updates to provide informed support.
- Participate in ongoing training sessions to enhance communication and problem-solving skills.
- Contribute to the continuous improvement of support processes by providing insights and suggestions based on client interactions.

**Qualifications**:

- High school diploma or equivalent; bachelor's degree preferred.
- Excellent written and verbal communication skills in English; proficiency in additional languages is a plus.
- Strong interpersonal skills and ability to empathize with clients' concerns.
- Familiarity with CRM systems and ticketing platforms.
- Proficient in using computer software and online tools for communication and documentation.
- Problem-solving and critical-thinking abilities to address a variety of client issues.
- Ability to adapt to changing priorities and handle multiple tasks simultaneously.
- Strong attention to detail and accuracy in documenting client interactions.
- Positive attitude, patience, and willingness to go the extra mile to ensure client satisfaction.
- Flexibility to work in shifts, including evenings, weekends, and holidays, as required to provide 24/7 support to international clients.

**Job Types**: Full-time, Permanent

**Salary**: ₹20,000.00 - ₹25,000.00 per month

Schedule:

- Rotational shift

Supplemental pay types:

- Quarterly bonus

Ability to commute/relocate:

- Pune, Maharashtra: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Will you be comfortable working in rotational shifts ?
- Can you speak fluently in english ?
- Will you be comfortable with salary range between 20k-25k ?

**Experience**:

- total work: 1 year (preferred)

**Speak with the employer**
+91 9699875831


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