Chat Support Executive
2 months ago
Job Title: Customer Care Executive - UK Shifts (chat process)
Location: Magarpatta
**Salary**: Up to ₹40,000 + Incentives + Client Bonuses
Shift: UK Rotational Shifts
Work Schedule: 5 Days a Week
Perks: Free Pickup & Drop Services
**Job Description**:
We are looking for a Customer Care Executive to handle inbound queries for an e-commerce website. In this role, you will be responsible for addressing customer concerns, resolving issues, and providing support through effective communication. Your goal is to ensure a positive customer experience by delivering timely and accurate solutions.
Key Responsibilities:
Handle inbound customer queries via chat process
Resolve product or service-related issues in a professional manner
Provide information on orders, delivery, and returns for an e-commerce platform
Maintain high levels of customer satisfaction through excellent communication and problem-solving skills
Update and manage customer records in the system
**Requirements**:
Strong verbal communication skills
Problem-solving abilities and attention to detail
Ability to work in UK rotational shifts
Basic computer proficiency
Eligibility:
Undergraduates, Graduates, and those with or without prior experience are welcome to apply.
Why Join Us?
Competitive salary up to ₹40,000
Incentives and client bonuses
Free transportation services
Growth opportunities within the company
**Job Types**: Full-time, Permanent, Fresher
Pay: ₹20,000.00 - ₹40,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Rotational shift
- UK shift
Supplemental Pay:
- Overtime pay
- Performance bonus
- Quarterly bonus
Ability to commute/relocate:
- Koregaon Park, Pune, Maharashtra: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (required)
**Language**:
- English (required)
Work Location: In person
Expected Start Date: 14/11/2024
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