Email/ Chat Support Executive
6 months ago
**Key Responsibilities**:
- Customer Interaction:_
- Address customer inquiries, concerns, and requests in a courteous and helpful manner.
- Maintain a friendly and empathetic tone while communicating with customers.
- Issue Resolution:_
- Troubleshoot and resolve customer problems, technical issues, or product/service-related queries.
- Follow established procedures and guidelines to provide accurate solutions.
- Escalate complex issues to higher-level support or relevant departments when necessary.
- Product Knowledge:_
- Develop a deep understanding of the company's products or services to provide accurate information.
- Stay updated on product/service updates, changes, and new features.
- Assist customers in using products or services effectively.
- Documentation:_
- Maintain detailed records of customer interactions, inquiries, and resolutions in the CRM system.
- Generate reports and share insights regarding common customer issues or feedback.
- Communication_:
- Collaborate effectively with team members and other departments to resolve customer issues efficiently.
- Provide feedback to the team leader or manager on recurring customer issues or improvement opportunities.
- Quality Assurance:_
- Ensure the quality and accuracy of responses and solutions provided to customers.
- Follow quality assurance guidelines and company policies.
- Time Management:_
- Manage multiple customer interactions simultaneously while maintaining high-quality service.
- Prioritize tasks to meet response time and resolution targets.
**Job Types**: Full-time, Permanent
**Salary**: ₹20,000.00 - ₹25,000.00 per month
Schedule:
- Day shift
- Morning shift
- Night shift
- Rotational shift
Supplemental pay types:
- Quarterly bonus
- Yearly bonus
Ability to commute/relocate:
- Pune, Maharashtra: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- Are you willing to work in rotational shifts?
- Will you be able to communicate (written) with international clients?
**Experience**:
- total work: 1 year (required)
**Speak with the employer**
+91 9699875831
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