Email and Chat Support- Rotational Shift

3 months ago

Swargate Pune Maharashtra, India Ada Tech Solutions Private Limited Full time

**Key Responsibilities**:

- **Resolve Issues**: Assist customers in resolving issues related to products, services, orders, and accounts, ensuring a high level of customer satisfaction.
- **Document Interactions**: Accurately record all customer interactions, issues, and resolutions in the CRM system.
- **Provide Product Information**: Offer detailed information about products and services, including features, pricing, and availability.
- **Quality Assurance**: Ensure all communication is professional, accurate, and aligned with company standards and policies.

**Qualifications**:

- **Education**: Graduation
- **Communication Skills**: Excellent written communication skills with the ability to convey information clearly and effectively.
- **Technical Skills**: Proficient in using CRM software and chat platforms.
- **Problem-Solving**: Strong analytical and problem-solving skills with the ability to think critically in fast-paced situations.
- **Customer Orientation**: Strong customer service orientation with a focus o customer satisfaction.

**Job Types**: Full-time, Permanent

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Rotational shift

Supplemental Pay:

- Yearly bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer support: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

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