Chat Support Internship

3 months ago

Pune, India NRIWAY Full time

**Job Title**: Chat and Voice Support Intern

**Company**: Nriway

**Location**: Pune, India

**Job Type**: Internship

**About Nriway**:
Nriway is a dynamic and customer-centric technology company dedicated to serving the needs of Non-Resident Indians (NRIs) worldwide. We specialize in providing innovative solutions to enhance the NRI experience and offer a wide range of services to make their lives easier. Our commitment to excellence and customer satisfaction is at the core of everything we do.

As a Chat and Voice Support Intern at Nriway, you will play a crucial role in delivering exceptional customer service to our NRI clients. This internship will provide you with valuable hands-on experience in customer support, allowing you to develop essential skills in communication, problem-solving, and relationship-building. You will work closely with our support team to ensure that our customers receive the assistance they need promptly and effectively.

**Key Responsibilities**:
1. **Customer Interaction**: Engage with Nriway customers through chat and voice channels, providing assistance and resolving inquiries or issues efficiently and professionally.

2. **Problem Resolution**: Diagnose and troubleshoot customer problems, providing accurate and timely solutions or escalating issues when necessary.

3. **Product Knowledge**: Develop a deep understanding of Nriway's products and services to effectively assist customers and provide information or recommendations.

4. **Documentation**: Maintain accurate and detailed records of customer interactions, ensuring that all relevant information is captured.

5. **Customer Feedback**: Gather feedback from customers to help improve our products and services, and report common trends or issues to the team.

6. **Team Collaboration**: Collaborate with the support team and other departments to ensure a seamless customer experience and contribute to ongoing process improvements.

7. **Training**: Participate in training sessions and workshops to enhance your customer service skills and product knowledge.

**Qualifications**:

- Pursuing a bachelor's degree or equivalent in a related field.
- Strong written and verbal communication skills in English.
- Excellent interpersonal skills and a customer-focused mindset.
- Problem-solving abilities and a willingness to learn.
- Ability to work well in a team and adapt to a fast-paced environment.
- Previous customer service experience is a plus.

**Benefits**:

- Valuable hands-on experience in a customer support role.
- Mentorship and guidance from experienced professionals.
- Opportunity to work with a diverse and dynamic team.
- Exposure to cutting-edge technology and the NRI market.
- Competitive stipend and potential for future career opportunities.

**How to Apply**:
*Note: This job description is intended to provide an overview of the responsibilities and qualifications for the Chat and Voice Support Intern position at Nriway. The specific duties and requirements may vary and evolve over time as the needs of the organization change.*

**Salary**: ₹3,000.00 - ₹4,000.00 per month

Supplemental pay types:

- Commission pay
- Performance bonus

Ability to commute/relocate:

- Pune, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

**Speak with the employer**
+91 9699774618

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