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Chat Support Executive

5 months ago

Pune, India "Jobs In 360" - Vistas Learning Full time

Job Description:

- Be a team player
- Be Disciplined and Punctual
- Good communication skills
- Handle Ordering, Billing, Provisioning, Cancellations, General and admin related queries.
- Ability and eagerness to learn different skills and knowledge within Mobility team
- Basic knowledge on Telecom Industry, Mobility, Broadband and internet.
- To ensure all the process KPIs are met for themselves and influence the team towards the same
- To act as the First level of contact for escalations raised
- To suggest process improvement ideas and implement them successfully
- To suggest and implement innovative process improvement ideas
- To collaborate with other teams and engage in cross-functional initiatives
- To identify the process training needs of the team and raise it to the Manager/trainer or arrange sessions to fill in the GAP identified in terms of process
- To effectively manage their leaves to ensure seamless operation of the process
- To act as Mentors for new joiners and existing colleagues in the team
- Willing to work in shifts and rotational Offs.

**Salary**: ₹10,000.00 - ₹35,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Rotational shift

Ability to commute/relocate:

- Pune, Maharashtra: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- What experience you have in Chat Process?

**Experience**:

- total work: 1 year (required)

**Speak with the employer**
+91 8095635858