Chat Process Executive
1 month ago
**Job Summary**:
**Key Responsibilities**:
- **Customer Engagement**: Respond promptly and professionally to customer inquiries via chat, ensuring a positive experience.
- **Issue Resolution**: Identify and troubleshoot customer problems, providing effective solutions and follow-up as necessary.
- **Product Knowledge**: Maintain an in-depth understanding of company products and services to deliver accurate and relevant information to customers.
- **Documentation**: Accurately log customer interactions and feedback in the CRM system for quality assurance and process improvement.
- **Collaboration**: Work closely with team members and other departments to escalate complex issues and contribute to team goals.
- **Performance Metrics**: Strive to meet and exceed key performance indicators (KPIs), including response time, resolution time, and customer satisfaction scores.
**Requirements**:
- **Education**: Bachelor’s degree or equivalent.
- **Experience**: Previous experience in customer service or chat support is preferred.
- **Skills**:
- Excellent written communication skills.
- Strong problem-solving abilities and critical thinking.
- Proficiency in using chat software and CRM tools.
- Ability to manage time effectively and handle multiple chats simultaneously.
- Empathetic and customer-focused approach.
Pay: ₹11,819.08 - ₹25,434.99 per month
Schedule:
- Day shift
Supplemental Pay:
- Performance bonus
Work Location: In person
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