Customer Chat Process

6 days ago

Mumbai Maharashtra, India AFTERSHOCK Full time

**Job Title: Customer Chat Process Representative**

**Experience: 2-4 years**

**Key Responsibilities**:

- **Online Customer Support**:

- Engage with customers in real-time through online chat platforms to address inquiries, resolve issues, and provide assistance.
- Respond promptly to customer queries and concerns with accurate and helpful information.
- Provide product recommendations, troubleshooting guidance, and order assistance as needed.
- **Problem Resolution**:

- Identify and troubleshoot customer issues effectively, striving for first-contact resolution whenever possible.
- Escalate complex or unresolved issues to appropriate departments or supervisors for further assistance.
- Follow up with customers to ensure their issues have been resolved to their satisfaction.
- **Product Knowledge**:

- Develop a comprehensive understanding of our products, services, and policies.
- Stay informed about product updates, promotions, and company initiatives to provide up-to-date information to customers.
- Educate customers on product features, benefits, and usage instructions.
- **Customer Engagement**:

- Proactively engage with customers to enhance their online shopping experience.
- Build rapport and establish positive relationships with customers through personalized interactions.
- Solicit feedback from customers to identify areas for improvement and provide insights to relevant departments.
- **Documentation and Reporting**:

- Maintain accurate records of customer interactions, including inquiries, complaints, and resolutions.
- Document customer feedback and suggestions for product or service improvements.
- Generate reports on chat volume, response times, and customer satisfaction metrics.

**Requirements**:

- High school diploma or equivalent.
- Previous customer service experience, preferably in a chat-based or online support role.
- Strong written communication skills with the ability to convey information clearly and professionally.
- Excellent typing speed and accuracy.
- Proficiency in using online chat platforms and customer support software.
- Ability to multitask and prioritize in a fast-paced environment.
- Empathetic and patient demeanor with a customer-centric approach.
- Problem-solving skills and the ability to think quickly on your feet.
- Flexibility to work varying shifts, including evenings, weekends, and holidays.

**Salary**: ₹15,000.00 - ₹35,000.00 per month

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

**Experience**:

- chat process: 3 years (preferred)
- Fashion retail: 3 years (preferred)

Work Location: In person

**Speak with the employer**
+91 9321050540

  • Chat Process

    4 weeks ago

    Mumbai, Maharashtra, India CommVersion solutions Full time

    **Chat Operators** **Full-time** - CommVersion is looking for remarkable humans to join our team as we continue the journey in the evolution of digital communication. If you’re looking for a new role that will both challenge and excite you in equal measure, and you’re not afraid of ambitious targets and then we could be the place for you._ **Who we...

  • Customer Chat Process Executive

    2 months ago

    Mumbai, India MyGlit Full time

    **Role**:Asst. Mgr/Mgr -(NonTechnical) **Timings**:Night Shift **Industry**:BPO / ITES **Functional Area**:ITES / BPO / Operations / Customer Service / Telecalling Key Skills: Customer Relations Customer Service Time Management Communication Skills Customer oriented Customer Care Voice and non-voice customer support - **Job** **Title**: Non Voice (Chat...

  • Chat Process

    2 months ago

    Hinjewadi, Pune, Maharashtra, India Podium systems Pvt. Ltd Full time

    **Chat Process Jobs Responsibilities** To perform the job responsibilities for a chat process job, an employee must be able to: - Answers questions from the customer. - Communicate with the customer in real-time. - Provide updates on the status of the order. - Assist the customer with any issues they have with their orders, products, or services. - Answer...

  • Customer Service Agents

    4 days ago

    Mumbai, India MyGlit Full time

    **Role**:Associate/Sr. Associate -(NonTechnical) **Timings**:Night Shift (Permanent) **Industry**:BPO / ITES **Process**:Chat **Functional Area**:ITES / BPO / Operations / Customer Service / Telecalling **Work Mode**:Work from office Key Skills: Call Center - key skills HSC Fresher Communication Skills Location Mumbai Job Title: Non Voice (Chat...

  • Customer Service

    1 week ago

    Mumbai, Maharashtra, India Get jobs India Full time

    Job Title - Customer Service ( Chat Process). Qualification Needed - Graduation or HSC + 6 month of Experience. Location - Malad Shift Timings - US Shift ( 5:30 pm to 10 am) Any 9 Hours Shift In these Hours. Salary - 18k to 24k inhand + 40k Incentives Interested Ones Kindly Share me ur Profiles or Call me in this number 8169686582 **Job Types**:...

  • Customer Chat Process Executive

    1 week ago

    Mumbai, Maharashtra, India MyGlit Full time

    Role:Asst. Mgr/Mgr -(NonTechnical)Timings:Night ShiftIndustry:BPO / ITESFunctional Area:ITES / BPO / Operations / Customer Service / TelecallingKey Skills: Customer Relations Customer Service Time Management Communication Skills Customer oriented Customer Care Voice and non-voice customer support- Job Title:Non Voice (Chat Process) - Night...

  • International Customer Service

    2 months ago

    Mumbai, Maharashtra, India Meera Enterprise Full time

    UHG Chat Process Hiring for US Healthcare Chat process -Thane location - Work from office Rounds : HR-Writex-Ops - Typing Quality: C2 **Requirements**: Hsc/Grad with minimum 6 months experience or more in - Preferably only international bpo chat experience OR International BPO Voice experience OR International BPO Voice/chat blended process Salary -...

  • International Customer Service

    1 day ago

    Mumbai, Maharashtra, India Meera Enterprise Full time

    UHG Chat Process Hiring for US Healthcare Chat process -Thane location - Work from office Rounds : HR-Writex-Ops - Typing Quality: C2 **Requirements**: Hsc/Grad with minimum 6 months experience or more in - Preferably only international bpo chat experience OR International BPO Voice experience OR International BPO Voice/chat blended process Salary -...

  • Customer Service Executive

    2 months ago

    Mumbai, Maharashtra, India Gratitude Inc. Full time

    **Role**:Customer Service Executive -Chat **Timings**:Flexible (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Chat Key Skills: chat International Call Centre Chat Process Chat Support BPO industry BPO Hiring BPO Call center Call centre voice International BPO BPO/ITES BPO...

  • Chat Process

    7 days ago

    Mumbai, India Teleperformance Full time

    Share CV on 9372475273 Chat process International Telecommunication company HSC fresher can apply salary:18k-24k in-hand Sales and customer service through chat Timings: 24*7 any 9 hours shift & 2 rotational offs Location: Malad **Job Types**: Permanent, Full-time, Fresher **Salary**: ₹18,000.00 - ₹24,000.00 per month **Benefits**: - Provident...

  • Customer Service- Chat Process

    2 months ago

    Mumbai, India Tech Mahindra Full time

    **Tech Mahindra Business Services - Malad, Mumbai is hiring for Voice/Chat Processes.** *Eligibility: - **HSC/Graduate** with minimum **6 months** of INTERNATIONAL BPO experience (Voice) - **SSC **with minimum **1 year** of INTERNATIONAL BPO experience. - Ex - Transportation Boundary - (Churchgate to Virar, CST to Thane, CST to Vashi) *Benefits: - Salary...

  • International Chat Process

    1 week ago

    Mumbai, Maharashtra, India Impact InfoTech Full time

    Role : International Chat Process Experience : Min 6 Months in International Chat process Location : Mumbai Education : HSC/Graduation Working Days : 5 Days Week Offs : 2 Offs Notice : 15 Days **Salary**: Up to ₹38,000.00 per month Schedule: - Night shift **Experience**: - total work: 1 year (preferred) - International Chat Process: 1 year...

  • Chat Process

    4 weeks ago

    Mumbai, India CommVersion solutions Full time

    **Chat Operators** **Full-time** - CommVersion is looking for remarkable humans to join our team as we continue the journey in the evolution of digital communication. If you’re looking for a new role that will both challenge and excite you in equal measure, and you’re not afraid of ambitious targets and then we could be the place for you._ **Who we...

  • Chat Process

    4 weeks ago

    Mumbai, India CommVersion solutions Full time

    **Chat Operators** **Full-time** - CommVersion is looking for remarkable humans to join our team as we continue the journey in the evolution of digital communication. If you’re looking for a new role that will both challenge and excite you in equal measure, and you’re not afraid of ambitious targets and then we could be the place for you._ **Who we...

  • Comcast(Chat Process)

    1 week ago

    Mumbai, India MyGlit Full time

    **Role**:Telecalling/Telemarketing Exec. **Timings**:Night Shift **Industry**:BPO / ITES **Functional Area**:ITES / BPO / Operations / Customer Service / Telecalling Key Skills: Communication Skills HSC Fresher - Job Title: Non Voice (Chat Process) - Night Shift Salary upto 15.5k in hand - We are looking for enthusiastic individuals to join our team as...

  • International Chat Process

    3 weeks ago

    Mumbai, Maharashtra, India Impact InfoTech Full time

    Role : International Chat Process Experience : Min 6 Months of experience in Chat Process Location : Vikroli Salary : Up to 40K CTC Education : HSC/Graduation Notice : 15 Days Shift : US Shift Week off : 2 Offs **Salary**: Up to ₹40,000.00 per month Schedule: - Night shift - US shift **Experience**: - total work: 1 year (required) - Live chat:...

  • Chat Process

    2 weeks ago

    Hinjewadi, Pune, Maharashtra, India Tech Mahindra Full time

    Below is the JD: Key Responsibilities/ Requirements: 1) Grad/Undergrad with minimum 6 month of experience in Chat process in previous role/s 2) An advisor will be responsible for handling inbound customer queries (inc. billing, rate plans, service activations and changes, credits and adjustments, technical troubleshooting and complaints) using the live chat...

  • Customer Service-chat Process

    3 weeks ago

    Mumbai, India Tech Mahindra Full time

    Tech Mahindra Business Services - Malad, Mumbai has opportunity in CHAT Processes. *Eligibility: - HSC/Graduate with minimum 6 months of INTERNATIONAL BPO experience (chat) - SSC with minimum 1 year of INTERNATIONAL BPO experience. - Ex - Transportation Boundary - (Churchgate to Virar, CST to Thane, CST to Vashi) *Benefits: - Salary Offered + Performance...

  • Cce - Chat and Mail Process

    6 days ago

    Malad, Mumbai, Maharashtra, India Hemocean outsourcing Full time

    **Qualifications and Skills** - 1-3 years of experience in BPO or similar role - Proficiency in chat platforms like MAIL and CALL - Strong communication skills - Ability to handle non-voice customer interactions - Customer-centric approach - Team player and problem solver **Roles and Responsibilities** - Handle chat processes efficiently - Engage with...

  • Chat Process

    2 weeks ago

    Malad, Mumbai, Maharashtra, India GET JOBS INDIA Full time

    Customer service (Chat Process) Graduate freshers/ experienced English communications should be good. Shifting timing: 1.US shifts any 9 hours from 5:30 pm to 10:30 am. 2. UK shifts Both have 2 Rotational offs. Salary varies between 15k - 30k. Incentive can go up to 40k per month. Immediate joining in Malad Call at 8691855557 for a faster...