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Executive - Chat Process

4 weeks ago

Mumbai Maharashtra, India ALYF PROPTECH PRIVATE LIMITED Full time

**Role - Presales Executive (Chat Process)**

**About Us: -**

ALYF is a leading Proptech company specializing in second homes, offering a comprehensive platform that caters to all your second home aspirations. Whether you desire luxurious villas, fractional ownership of high-yield assets, or bespoke homes in exotic locales, we provide a one-stop solution to meet your needs.

With ALYF, you can Own, Enjoy & Earn from your second homes effortlessly.

**Key Responsibilities**:

- Handling customer queries on Web Chat, E-mails and social media.
- Educate current and potential customers with product and service information.
- Maintain accurate customer records.
- Identify and escalate priority issues to the Team Leader and Ops Team.
- Actively participate in team meetings.
- Give real-time feedback to the team on consumer behaviour and trends

**Key Performance Indicators**:

- Handle all queries in a polite, professional manner.
- Probe and troubleshoot customer queries, and provide a suitable and satisfactory solution.
- Educate customers on services and processes.
- Escalate any issues to the Team Leader.
- Achieve agreed KPIs and Objectives.
- Adhere strictly to shift schedules
- Adhere to laid down internal policies, procedures and processes.
- Work collaboratively with the team.

**Qualifications**:

- A Bachelor’s degree from any stream if a Fresher.
- Minimum HSC with a minimum of 1 year of relevant experience.
- Passionate about customer care.
- Good typing skill.
- Fluent in written and spoken English.
- Able to work well under pressure and under minimum supervision.
- A fast learner who is able to work with set targets.
- Must be time flexible and able to work in a rotational shift system including public holidays and weekend.

**Job Location** - Vikhroli West

Pay: ₹18,000.00 - ₹20,000.00 per month

**Experience**:

- total work: 3 years (preferred)

Work Location: In person

Application Deadline: 13/09/2024