Avaya Voice Support

5 months ago


Delhi, India Acute Informatics Pvt. Ltd Full time

Min 1-1.5 yrs. of experience on Avaya voice Platform.
- 24
- 7 support
- Monitoring and providing break fix services to DHL offices in Chennai.
- Configuration of extension and Agent ID.
- Knowledge on Avaya Command lines to monitor Trunk status, PRI lines or Avaya devices.
- Should know how to take trace.
- Providing technical support to end user on Avaya and related queries.
- Should be well experienced on Avaya IP phones installation, configuration and troubleshooting.
- Should familiar with Avaya Phone configuration techniques.
- Should have hands on experienced on Avaya software such as 1x telecommuter or any other soft phone techniques.
- Should have the knowledge on vector, VDN and announcement.
- Should know the ACM ( Avaya Communication Manager) and Gateway function in detail.
- Troubleshooting, logging calls for L2 incidents follow up with Service provider until closure of incident.
- Hands on experienced on Avaya dialer techniques, Skype, Audio code etc
- Coordination with Malaysia and purge team ( DHL ITS team) for L2/ L3 support.
- Monitoring of Trunk
- Monitor of PRI lines ( MTNL, BSNL, TATA, BSNL, MTNL, Reliance, Airtel etc.
- Attending to monitor and breakdown calls of PRI/ BRI leased line at L1 level & follow up with service provider.
- Work with internal & external stakeholders to address the incident.
- Vendor management.
- Managing end-to-end user queries related to Avaya and related device.
- Reasonable English
- Ability to work in window of 8am to 8 pm. ( 9hrs rotational shift)
- Ready to work 6 days week
- Readiness to work on week offs sometimes on need basis
- Avaya voice skills experience is a must
- Client interview to happen post which position shall be closed

**Salary**: ₹100,000.00 - ₹500,000.00 per month

Schedule:

- Rotational shift

Ability to commute/relocate:

- Delhi, Delhi: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 3 years (preferred)



  • Delhi, Delhi, India NetConnect Private Limited Full time

    **Type: Work from Office** **Location: Delhi** **Notice Period: Immediate to 30 Days** **Experience: 4 - 5 Years** Qualification required: - BE/ B. Tech / M. Tech / MSc / MCA qualification or equivalent - Development resources should be preferably certified in vtiger CRM and/or Avaya CCM platform **Roles and Responsibilities**: - L2 Avaya support -...


  • Delhi, India Smartmovess consultant zone Full time

    **Quick Books Sales & Support Voice Process - US Shift Process For Gurgaon** - US Technical Support Executive with Major experience in Troubleshooting Quickbooks issues and should have a good experience it fixing problems over the call. - Immediate Joiner - At least a year of experience is required in Quick Books Technical sales Or Technical Support (...

  • Customer Support

    3 months ago


    Delhi, Delhi, India Innvocon Full time

    **In this role, you'll**: - **Become the eye care expert**: Dive deep into the world of eyewear! Master the ins and outs of frames, lenses, coatings, and trends to confidently guide customers towards their perfect vision and look. - **Own the resolution, own the satisfaction**: Proactively identify problems, creatively solve challenges, and exceed...


  • Delhi, Pune, India Gunjan Mangal (Proprietor Of Power Solutions) Full time

    DescriptionWe are looking for a Technical Support Voice to provide customer support for our products and services. The ideal candidate should have 0-3 years of experience in customer support or a related field. The candidate should be able to troubleshoot technical problems and provide solutions to our customers. The candidate should be able to communicate...


  • Delhi, Delhi, India The Loom Full time

    We are looking for a qualified Female Customer Support Executive who will offer excellent customer service. To be successful as a customer support executive, you should display excellent interpersonal and communication skills. **Responsibilities**: - Resolving customer complaints & queries brought to your attention under a specific timeline through...


  • Delhi, Delhi, India CIK Telecom Inc. Full time

    We are currently hiring for Technical Support Representative positions at CIK Telecom Inc.Key Responsibilities:Deliver exceptional service and support to end-users using voice call distribution technology.Interact with customers to provide information, resolve inquiries, and process requests.Gather customer information, diagnose issues, and resolve technical...


  • Delhi, Delhi, India CIK Telecom Inc. Full time

    Job Description:We are seeking a highly skilled and motivated Technical Support Associate - Voice to join our team at CIK Telecom Inc. This role is ideal for individuals who are passionate about delivering exceptional customer experiences and resolving technical issues with ease.Key Responsibilities:Provide top-notch service and support to end-users using...


  • Gurgaon / Gurugram, Delhi, India Gunjan Mangal (Proprietor Of Power Solutions) Full time

    DescriptionWe are currently looking for a Technical Support Voice to join our team. The ideal candidate will be responsible for providing technical support to our clients over the phone and resolving technical issues in a timely manner. The candidate should have excellent communication skills and a strong technical background.ResponsibilitiesProvide...


  • Delhi, Delhi, India PrompGeek O Pvt. Ltd. Full time

    Job SummaryWe are seeking a highly skilled Voice Customer Service Representative to join our team at PrompGeek O Pvt. Ltd. The ideal candidate will have excellent communication skills, a strong ability to work in a fast-paced environment, and a commitment to delivering exceptional customer service.Key ResponsibilitiesHandle incoming calls from international...


  • Kolkata, Delhi NCR, India Gunjan Mangal (Proprietor Of Power Solutions) Full time

    DescriptionWe are looking for a Technical Support Executive Non Voice to provide excellent customer service and technical support to our clients. The ideal candidate should have 0-4 years of experience in a similar role and possess excellent communication skills and problem-solving abilities.ResponsibilitiesProvide technical support to our clients via email,...


  • Delhi, Delhi, India NOVARGI Full time

    Job OverviewThe ideal candidate should possess strong problem-solving skills, exceptional communication abilities, and a solid foundation in IT infrastructure, while ensuring compliance with ITIL processes and best practices. The successful candidate will be responsible for providing technical support and troubleshooting across a wide range of hardware,...

  • Noc Sme

    6 months ago


    Delhi, India Ekaga Futuristics Private Limited Full time

    **PURPOSE OF JOB** The NOC (Network Operations Center) Subject Matter Expert (SME) for Voice is responsible for providing expert knowledge and support for voice communication systems and technologies within an organization. This role involves working closely with cross-functional teams, including network engineers, telecommunications specialists, and...


  • delhi, India LawSikho Full time

    ADDICTIVE LEARNING TECHNOLOGY LIMITED is a listed company focussing on talent arbitrage (i.e. remote work) opportunities for Indian professionals across diverse professional and educational background. We believe that the next wave of economic growth will be generated from export of services and upskilling professionals for a post AI world. What Infosys...

  • Non Voice Process

    5 months ago


    Delhi, Delhi, India Rhodatech Private Limited Full time

    Provide customer support to clients through both voice and non-voice - Follow up with customers and ensure their needs - Achieve assigned targets within agreed timelines while adhering to quality guidelines - Acquire in-depth knowledge of the client's services - Accurately log all interactions using established business processes and tools. - Provide prompt,...


  • Delhi, India VOIS Full time

    Role - Voice Network EngineerRole and Responsibilities:Primary Skills :1. Knowledge and hands-on experience in Voice Protocols such as SIP, H.323, ISDN, E1/T1 and Voice Products such as AudioCodes SBCs and OVOC platform.2. Fundamental knowledge in Routing and Switching.Alternate Skills :1. Knowledge in other PBXs like Cisco CUCM, Genesys CC, IPC Unigy and...


  • Delhi, India LawSikho Full time

    ADDICTIVE LEARNING TECHNOLOGY LIMITED is a listed company focussing on talent arbitrage (i.e. remote work) opportunities for Indian professionals across diverse professional and educational background.We believe that the next wave of economic growth will be generated from export of services and upskilling professionals for a post AI world.What Infosys did...


  • delhi, India LawSikho Full time

    ADDICTIVE LEARNING TECHNOLOGY LIMITED is a listed company focussing on talent arbitrage (i.e. remote work) opportunities for Indian professionals across diverse professional and educational background.We believe that the next wave of economic growth will be generated from export of services and upskilling professionals for a post AI world.What Infosys did...


  • Delhi, India LawSikho Full time

    ADDICTIVE LEARNING TECHNOLOGY LIMITED is a listed company focussing on talent arbitrage (i.e. remote work) opportunities for Indian professionals across diverse professional and educational background.We believe that the next wave of economic growth will be generated from export of services and upskilling professionals for a post AI world.What Infosys did...


  • Delhi, India LawSikho Full time

    ADDICTIVE LEARNING TECHNOLOGY LIMITEDis a listed company focussing on talent arbitrage (i.e. remote work) opportunities for Indian professionals across diverse professional and educational background.We believe that the next wave of economic growth will be generated from export of services and upskilling professionals for a post AI world.What Infosys did for...

  • Voice Process

    6 months ago


    Delhi, India visionary outsourcing services Full time

    We are hiring International call centre: - Outbound voice support - excellent English speaking. - night shift. - Kapashera border. - pl call - 9910221071 Regards minakshi Schedule: - Night shift Supplemental pay types: - Performance bonus - Shift allowance Ability to commute/relocate: - Delhi, Delhi: Reliably commute or planning to relocate before...