Voice Network Engineer

7 days ago

Delhi, India VOIS Full time
Role - Voice Network Engineer
Role and Responsibilities:
Primary Skills :
1. Knowledge and hands-on experience in Voice Protocols such as SIP, H.323, ISDN, E1/T1 and Voice Products such as AudioCodes SBCs and OVOC platform.
2. Fundamental knowledge in Routing and Switching.
Alternate Skills :
1. Knowledge in other PBXs like Cisco CUCM, Genesys CC, IPC Unigy and Microsoft TDR preferred.
2. Elementary knowledge in LAN, WAN, Wireless and SDWAN.
3. Ability to work on Audit and Compliance reports related to Voice solutions.
4. Ability to work in Operations environment.
5. Excellent communication skills.
Role Purpose :
Incident Management: End to End Management of customer networks and providing a rapid response to customer raised incidents and problems.
Change Management:
Asses the BAU changes and provide Task Implementation Document.
Perform move, add or delete changes on the network as per standard change process.
Configuration Management: Manage configurations and implementations.
Performance management and trend analysis.
Preventative maintenance.
Key Accountabilities :
1. Onboarding customer to Vodafone's new voice gateway solutions.
2. Active participation ensuring smooth transition to the new solutions provided by Vodafone.
3. Incident Management on customer's Voice solutions with focus on providing rapid
response to customer raised incidents and problems.
4. Provide regular knowledge transfer and training sessions to upskill entire team on voice solutions.
5. Planning and implementing high impact and complex BAU changes requested by customer or identified as part of an incident.
6. Support in technical assessment and implementation of Service Requests and New Orders from customer
Essential:
L2 level Voice Engineer having work experience in voice protocols such as SIP, H.323, ISDN, E1/T1 and AudioCodes SBC and its managing platform OVOC.
Desired:
Work experience / knowledge of multiple ITIL disciplines and AudioCodes/CCNA certified.
Education qualification :
Engineering Graduate (with specialization on Electronics & communication/Information Technology/Computer application/Relevant streams
Good Understanding of Networking, IT/Telecom processes & products
Good understanding of ITIL
Understanding of Network / IT / Telecommunication products and solution
Project management skills

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