Technical Support Executive Non Voice

4 days ago

Kolkata Delhi NCR, India Gunjan Mangal (Proprietor Of Power Solutions) Full time
Description

We are looking for a Technical Support Executive Non Voice to provide excellent customer service and technical support to our clients. The ideal candidate should have 0-4 years of experience in a similar role and possess excellent communication skills and problem-solving abilities.

Responsibilities
  • Provide technical support to our clients via email, chat, and other non-voice channels
  • Resolve technical issues related to software, hardware, and network systems
  • Diagnose and troubleshoot technical problems and provide solutions to clients
  • Document and track technical support issues to ensure timely resolution
  • Collaborate with other team members to identify and resolve complex technical issues

Skills and Qualifications
  • 0-4 years of experience in technical support or a related field
  • Excellent communication and interpersonal skills
  • Strong problem-solving and analytical abilities
  • Good understanding of software, hardware, and network systems
  • Familiarity with CRM software and ticketing systems
  • Ability to work independently and in a team environment
  • Flexible to work in rotational shifts and weekends

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