IT Infrastructure Support Professional

6 days ago


Delhi, Delhi, India NOVARGI Full time
Job Overview

The ideal candidate should possess strong problem-solving skills, exceptional communication abilities, and a solid foundation in IT infrastructure, while ensuring compliance with ITIL processes and best practices. The successful candidate will be responsible for providing technical support and troubleshooting across a wide range of hardware, software, and network systems.

Key Responsibilities:
• Hardware Knowledge: Expertise in supporting HP laptops, Logitech peripherals, Avaya phone systems, and other critical hardware systems.
• Desktop Operating Systems: Experience with desktop operating systems and Remote Desktop Protocol (RDP).
• Application Support: Support experience with Office 365, Microsoft Office Suite, and Adobe products.
• Basic User Administration: Hands-on experience with Active Directory (AD), DNS, and DHCP for basic user administration.
• Network Troubleshooting: Basic understanding of networking concepts and troubleshooting VPN-related issues.
• Diagnostic Utilities: Proficiency in using diagnostic tools such as Anydesk/Copilot remote support and the HP support portal for troubleshooting.

Qualifications:
A Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience). Four to five years of experience in IT support or a technical support role. Exceptional written and verbal communication skills in English. Proficiency with hardware troubleshooting, Windows OS, and various software applications. Hands-on experience with Active Directory, DNS, DHCP, and VPN troubleshooting. Familiarity with ITIL frameworks and practices. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator Associate are advantageous.

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