B2b Collections

1 week ago

Delhi, India Tata Consultancy Services Full time

**B2B Collections(Voice) Roles**

**Education andEligibility Criteria: -**

Minimum 15 years ofregular education (10th + 12th + 3 years Graduation).

Not more than 2 yearsof gap in Graduation or Employment.

**Bachelors degree / or Post Graduate in Accounting orFinance preferred**

Will need to match US Hours - Night Shift.

**Work Location**:Gurgaon(Vartika park)

**B2B Collections Teammember**:
**Work experience: 1-8 years**

Prior International voice experience - B2B/B2CCollections.

Calling for payment on overdue invoices forbuckets in scope

Doing maintenance on the account

Handling accounts / payment queries fromaccounts payable team

Interaction with other teams - billing,originations etc.

Handling disputes and resolution

Invoice reconciliation - Pre bills, Creditrebills, Invoice splitting, PO change, Adjustments as per scope.

**B2B Collections Team Leader**:
**Work Experience: 5-9 years**

Prior Team leading experience in ainternational voice center.

Oversight on the team and ensuring daily BAU

Review and resolve issues.

Meeting KPIs and client defined targets.

Training and coaching on floor

Quality and feedback for team members fordriving performance.

Process Improvement and increasingefficiencies

Communication with internal and externalstakeholders

**B2B Collections Quality Analyst**:
**Work Experience: 4-9 years**

Good understanding of OTC Lifecycle, B2BBusiness

Prior experience of doing quality assessmentsfor international voice work

Good Communication & Presentation Skills -speaking and writing skills.

Moderate Excel proficiency

Good understanding of 7 six sigma tools ofquality - preparing histograms, 80/20 analysis, fish bone, call quality andtransaction quality attributes.

**B2B Collections Delivery leader**:
**Work Experience: 8-13 years**

Complete understanding of OTC Lifecycle - upstream and downstreamfunctions. Collections, Billing, Credit, MDM, Cash Aps and Reporting.

Good Communication & Presentation Skills -speaking and writing skills.

Managing Client relationship

Oversight on team leaders, review and issueresolution.

Ensuring teams meet client defined andinternal targets - KPIs, SLAs

Potential risks identification and management

Meet the operational, functional and businessobjectives required by the contract and provide a profitable interaction

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