B2b Collections Agent

2 months ago


Delhi, India Tata Consultancy Services Full time

Skill
- B2B Collection

Grade
- BPO1/2/3

Location
- Gurgoan- Excellent verbal and written English skills.- Prior experience of working in an ops leader role of a business to business collections / order to cash process.- Excellent analytical (excel) and presentation skills. Would have presented meaningful dashboards, collaterals to internal and external stakeholders in past role.- Prior experience of managing serveral client owners and deliver operatonal delight. Managing the client Relationship end to end.- Team Handling, Training and Motivation- Employee assessment and channelizing the workflow- Escalation and resolution handling- Monitor performance & drive internal reviews with team- Delivery, quality and exception handling should be monitored.- Potential risks identification and management- Meet the operational, functional and business objectives required by the contract and provide a profitable interaction- Drive Transformation projectsQualifications :BACHELOR OF COMMERCE


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