Customer Delight I D2c

3 weeks ago

Powai Mumbai Maharashtra, India Bombay Snacking P Ltd Full time

Position: Customer Service Manager

**Job Description**:
Are you passionate about delivering exceptional customer experiences in the dynamic world of online snack services? We are seeking a Customer Service Manager to join our team and become an integral part of our growing online snack business.

**Responsibilities**:
2. **Proficiency in Shopify**: Demonstrate proficiency in the Shopify platform to manage customer orders, resolve technical issues, and optimize the online shopping experience for our customers.

3. **Empathetic Approach**: Display empathy and understanding towards customers' problems and inquiries. Put yourself in the customer's shoes to provide personalized support and build long-lasting relationships.

4. **Cross-Selling Skills**: Identify opportunities to upsell and cross-sell snack products to customers based on their preferences and purchase history. Enhance sales revenue while providing value-added recommendations to customers.

5. **Excel Mastery**: Utilize advanced Excel skills to analyze customer data, track performance metrics, and generate reports for management review. Excel proficiency is essential for effective decision-making and process improvement.

6. **Assist Backend Operations**: Collaborate with the backend operations team to streamline processes, optimize inventory management, and ensure seamless order fulfillment. Contribute to the overall efficiency and success of the company's operations.

Qualifications:

- Previous experience in customer service or related roles, preferably in the e-commerce or snack industry.
- Proficiency in Shopify platform with hands-on experience in order management and customer support functionalities.
- Strong interpersonal skills with the ability to communicate effectively and empathize with customers.
- Proven track record of successful cross-selling and upselling techniques.
- Advanced knowledge of Excel for data analysis, reporting, and process optimization.
- Ability to multitask, prioritize tasks, and work efficiently in a fast-paced environment.
- Attention to detail and problem-solving skills to address customer inquiries and backend operations challenges effectively.

If you're a proactive and customer-centric individual with a passion for online snack services and possess the skills outlined above, we'd love to hear from you Join our team and be part of a company committed to delivering exceptional snack experiences to our customers.

**About Svasthyaa**

At Svasthyaa Organics, we take immense pride in being the fastest-growing direct-to-consumer (D2C) sustainable snacking brand, and we're equally passionate about fostering an environment where employees can thrive, learn, and grow. Here's why Svasthyaa Organics is the best place for employees to learn and develop:
1. **Commitment to Sustainability**: As a sustainable snacking brand, we are deeply committed to making a positive impact on the environment and communities we serve. Working at Svasthyaa means being part of a mission-driven team dedicated to promoting eco-friendly practices and contributing to a healthier planet. Employees have the opportunity to align their personal values with their professional goals, making each day at work meaningful and fulfilling.

2. **Fast-Paced Growth Environment**: Being the fastest-growing D2C sustainable snacking brand means there's never a dull moment at Svasthyaa. Employees are constantly presented with new challenges and opportunities for growth as we expand our product offerings, reach new markets, and innovate within the industry. This dynamic environment fosters creativity, resilience, and a mindset of continuous learning, ensuring that employees are always at the forefront of industry trends and developments.

3. **Empowerment and Autonomy**: At Svasthyaa, we believe in empowering our employees to take ownership of their roles and make meaningful contributions to the company's success. Whether you're part of our marketing team, operations team, or customer service team, you'll have the autonomy to innovate, experiment, and drive impactful initiatives that drive the business forward. We value initiative and resourcefulness, and we provide the support and resources needed for employees to excel in their roles.

4. **Collaborative Culture**: Collaboration is at the heart of everything we do at Svasthyaa. We foster a culture of teamwork, respect, and open communication, where employees are encouraged to share ideas, collaborate across departments, and support one another in achieving common goals. From cross-functional projects to team-building activities, employees have ample opportunities to connect, collaborate, and learn from each other, creating a vibrant and inclusive work environment.

5. **Investment in Employee Development**: At Svasthyaa, we recognize that our employees are our most valuable asset, and we're committed to investing in their professional development and growth. Whether it's through mentorship programs, skills tr

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