Customer Delight Executive
5 months ago
**What do I need?**
- Good communication skills
- Fair analytical skills
- Energetic
- Operational excellence
- Experience up to 2 years Customer Chat Support Specialist
- Startup Experience Required
- Graduate
**What will I be doing?**
- Enhance Customer Experience Via Delight Channels
- Respond to customer queries in a timely and accurate way, via chat Identify customer needs and help customers use specific features
- Inform customers about new features and functionalities
- Data Maintenance & Reporting
**Tech Stack & Tools ⚙**
- Excel
- Freshdesk of Similar Tool
- Data Studio or Similar Tool (Slight Knowledge)
**Language ⚙**
- Tamil
- English
**Job Types**: Full-time, Permanent
**Salary**: ₹547,357.88 - ₹934,624.51 per year
Schedule:
- Day shift
- Monday to Friday
- Morning shift
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Data mining: 2 years (required)
- chat support: 2 years (required)
**Language**:
- Tamil (required)
Work Location: In person
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