Customer Delight Executive

1 month ago

mumbai, India Winvesta Full time
Customer Delight Executive
Apply only through the application form; other submissions risk being ignored even if sent to senior team members as our leadership team reviews applications daily.
Location: Mahalakshmi MumbaiAbout WinvestaWinvesta is a rapidly growing fintech company on a mission to make crossborder payments and investing hasslefree and affordable for customers across India and the world. With its flagship product the GlobalCurrency Account Winvesta empowers individuals and businesses to conduct transactions on an international scale effortlessly.Winvesta was founded by Swastik Nigam an IIMA graduate and former Investment Banker at Deutsche Bank London.
Winvesta has earned numerous accreditations in its young tenure including:
  • Fintech Product of the Year 2024: BW Fintech Awards
  • Best Payment Solution 2023: BW Fintech Awards
  • Best Emerging Fintech 2023: Bharat Fintech Summit
  • FinTech Company of the Year 2020 for the Asia Pacific by Barclays Entrepreneur.
  • It is also a part of the prestigious London Mayor s International Business Program.
  • The company was also part of the Fintech Acceleration programs by Natwest and Hogan Lovells.

You can learn more about Winvesta on the Company Website
The Role
We are looking for enthusiastic and customeroriented individuals who are passionate about delivering exceptional service.
Job Title: Customer Delight Executive Location: Mahalakshmi MumbaiExperience: 04 Years
Winvesta is a rapidly growing fintech company on a mission to make crossborder payments and investment hasslefree and affordable for Indians. This Program is designed for fresh graduates or individuals with up to one year of experience.
As a Customer Delight Executive at Winvesta you will start with a 3month internship providing you the chance to develop skills and gain valuable experience in customer support across various products. During this internship we will train you not only in serving customers but also in building and scaling products and understanding fintech in general. Following this training based on your performance there is a potential for permanent placement allowing you to showcase your abilities and commitment to this role.Joining Winvesta means being part of a rapidly growing fintech company that is transforming crossborder payments offering you the chance to make a meaningful impact in the financial services sector while advancing your career. This structure paves the way for a longterm career with Winvesta where you can contribute to enhancing the customer experience in a dynamic fintech environment.
Responsibilities:
  • Engage with customers through phone calls chat and email to provide excellent support and assistance.
  • Handle customer escalations efficiently and effectively ensuring timely resolutions and customer satisfaction.
  • Respond to customer inquiries promptly and professionally providing accurate and helpful information about our products and services.
  • Proactively identify opportunities to enhance customer success and provide solutions that meet their needs.
  • Maintain a high level of product knowledge to effectively address customer questions and concerns.
  • Collaborate with crossfunctional teams to resolve customer issues and ensure a seamless customer experience.
  • Maintain accurate and uptodate customer records using our CRM system.
  • Assist in preparing customer training materials and conduct training sessions for new customers as necessary.

Requirements:
  • Bachelors degree in Business Administration Marketing or a related field.
  • Excellent communication skills both written and verbal with the ability to communicate clearly and effectively across various channels.
  • Strong problemsolving and analytical skills with the ability to handle escalations and find appropriate resolutions.
  • Ability to work independently and manage multiple priorities in a fastpaced environment.
  • Detailoriented with excellent organizational and time management skills.
  • Demonstrated ability to build strong relationships with customers and internal stakeholders.
  • A positive and customercentric attitude with a passion for delivering exceptional customer service.

These requirements are mere indications. If youre eager to learn motivated and have a positive attitude wed love to talk
At Winvesta you will build a global team of professionals who bring their deep expertise and a breadth of international experience in financial services. An exceptional board of advisors and investors will back you.
You will be empowered to have autonomy in building and executing processes under guidance.
We encourage enthusiastic individuals to apply for the Customer Delight Graduate Program. This program offers a chance to make a significant impact on our customers experiences. If you are eager to enhance your skills in a dynamic environment and are committed to providing outstanding service we want to hear from you.
Join us at Winvesta to shape your future in fintech Experience a dynamic startup environment learn from industry experts and engage with customers.
Apply today and help us build a team that drives success and excellence.
Winvesta has created numerous firsts in Indian fintech. You will be a vital part of creating many more.

financial services,customer experience,problem solving,fintech,crm system management,documentation practices,relationship building,teamwork,time management,problem analysis,communication skills,analytical skills,training,customer service,customer support,problem-solving

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