![TMI Group](https://media.trabajo.org/img/noimg.jpg)
Customer Support Executive
2 weeks ago
Compensation**₹ 280,000 - 350,000 per year**
- Required Experience**1 - 3 Years**
- Skills**sales,**
**stock exchange,**
**sebi**
**Hiring for a leading finance company**
**Skill set required**:
- Handle inbound calls of the customers for any query.
- Verify the details submitted by the customer while opening the account and Documents submitted are matching.
- Ensure KYC is completed by the right party only.
- Should maintain a good relationship with the customer throughout the KYC process.
- Cross-sell other products.
- Give complete and correct information on all the products pitched to the customer.
- Take call backs in case the customer is busy and ensure the follow up is done on time.
- Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
- Meet targets on conversion and Cross selling as defined from time to time.
- Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues.
- Adherence to Information Security norms & quality process norms.
- To be aware of and comply with any updates about the process.
- Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance.
**About Company**
Our client was founded in 2000. It was one of the first brokers to offer online trading in India. With 20 lakh customers, 153 branches, and more than 2400 business partners spread across 575 locations, it is one of the largest brokers in India. Our client offers a wide range of savings and investment solutions, including equities, futures, and options. currency trading, portfolio management, research and mutual funds, and investor education. On average, our client executes more than 400,000 trades daily.
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