Customer Support Executive

3 weeks ago


Mumbai, India VIBRANT STAFFING SOLUTIONS PVT LTD Full time
Job Overview

We are seeking a passionate and talented Customer Support Executive (Fresher) to join our team at Vibrant Staffing Solutions Pvt Ltd. As a Customer Support Executive, you will be responsible for providing exceptional customer service and support to our clients. This is a full-time position based in Navi Mumbai, Maharashtra, India.

Qualifications and Skills

Excellent verbal and written communication skillsStrong problem-solving and decision-making abilitiesAbility to handle customer complaints with empathy and professionalismGood interpersonal skills and the ability to work effectively in a teamBasic computer knowledge and familiarity with customer service softwareAbility to multi-task, prioritize, and manage time effectivelyHigh level of patience and a positive attitudeWillingness to learn and adapt to new technologies and processes

Roles and Responsibilities

Handle inbound and outbound customer calls professionallyProvide prompt and accurate responses to customer inquiriesResolve customer complaints/issues in a timely mannerMaintain a high level of customer satisfactionCollaborate with internal teams to address customer needs and concernsUpdate customer information in the databaseFollow up with customers to ensure their issues are resolvedAdhere to company policies and proceduresMeet targets for customer satisfaction and resolution



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