Executive - Customer Support

7 months ago

Mumbai, India Ketto Full time

Job Title: Executive - Customer Support

Summary:
Roles and Responsibilities:
1. Respond to customer inquiries and provide accurate information about our products and services.

2. Handle customer complaints and resolve issues promptly and efficiently.

3. Maintain a high level of professionalism and empathy while interacting with customers.

4. Collaborate with cross-functional teams to address customer concerns and provide appropriate solutions.

5. Document customer interactions and maintain accurate records of customer inquiries, comments, and complaints.

6. Identify opportunities to upsell or cross-sell products and services to existing customers.

7. Assist in the development and implementation of customer support strategies and processes.

8. Stay updated with product knowledge and industry trends to effectively address customer queries.

9. Meet or exceed customer satisfaction goals and key performance indicators.

10. Continuously improve customer support processes and contribute to the overall growth of the department.

Qualifications:
1. Bachelor's degree in Business Administration, Marketing, or a related field.

2. 0-1 years of experience in customer support or a similar role.

3. Excellent verbal and written communication skills.

4. Strong problem-solving and decision-making abilities.

5. Ability to work well under pressure and handle multiple tasks simultaneously.

6. Proficiency in using customer support software and CRM systems.

7. Strong interpersonal skills and the ability to build rapport with customers.

8. Detail-oriented with excellent organizational skills.

9. Ability to work independently and as part of a team.

10. Flexibility to work in shifts, including weekends and holidays, if required.

  • Customer Service Executive

    7 months ago

    Mumbai, India Executive Hunters Full time

    **(1)Customer Service Executive** - Salary budget - Rs 25,000-30,000 per month - Location - Khar, Mumbai - Working days - 6 - Work from office - yes - Work from home - Saturday. **Customer Service Responsibilities list**: Manage incoming phone calls/ Whats app queries from various customers. Generate sales leads Identify and assess customers’ needs to...

  • Customer support executive

    2 weeks ago

    Mumbai, India Vedic Rishi Astro Full time

    Company DescriptionVedic Rishi is India's leading Astro-tech company focused on changing the perception and understanding of Vedic Astrology. The company aims to spread the knowledge of Vedic Astrology through technology and authentic information, with apps like Kundli App, Up Astrology App, and Dhyaanam App.Role DescriptionThis is a full-time on-site role...

  • Customer Support Executive

    2 weeks ago

    Mumbai, India Vedic Rishi Astro Full time

    Company DescriptionVedic Rishi is India's leading Astro-tech company focused on changing the perception and understanding of Vedic Astrology. The company aims to spread the knowledge of Vedic Astrology through technology and authentic information, with apps like Kundli App, Up Astrology App, and Dhyaanam App.Role DescriptionThis is a full-time on-site role...

  • Customer Support Executive

    7 months ago

    Mumbai, India Acyuta Technologies Pvt Ltd Full time

    We are seeking a dynamic and highly motivated Customer Support Executive to join our team. As a Customer Support Executive, you will be responsible for providing outstanding customer service and technical support to our customers. You will be a key member of our team, working to ensure that customers have a positive and enjoyable experience with our products...

  • Customer Support Executive

    2 months ago

    Mumbai, India MiDigiWorld Full time

    Harvest Online LLP under the brand name MIDIGIWORLD is an online live interactive training platform for upscaling skills and hobbies. With over 15 years of experience in training and development, we have put our steps towards online interactive training methodology. With a vision to inspire and create exceptional learning experiences with a live training...

  • Customer Support Executive

    2 weeks ago

    Mumbai, India Vedic Rishi Astro Full time

    Company Description Vedic Rishi is India's leading Astro-tech company focused on changing the perception and understanding of Vedic Astrology. The company aims to spread the knowledge of Vedic Astrology through technology and authentic information, with apps like Kundli App, Up Astrology App, and Dhyaanam App. Role Description This is a full-time on-site...

  • Customer Support Executive

    2 weeks ago

    Mumbai, India Vedic Rishi Astro Full time

    Company DescriptionVedic Rishi is India's leading Astro-tech company focused on changing the perception and understanding of Vedic Astrology. The company aims to spread the knowledge of Vedic Astrology through technology and authentic information, with apps like Kundli App, Up Astrology App, and Dhyaanam App.Role DescriptionThis is a full-time on-site role...

  • Customer Support Executive

    2 weeks ago

    Mumbai, India Vedic Rishi Astro Full time

    Company DescriptionVedic Rishi is India's leading Astro-tech company focused on changing the perception and understanding of Vedic Astrology. The company aims to spread the knowledge of Vedic Astrology through technology and authentic information, with apps like Kundli App, Up Astrology App, and Dhyaanam App.Role DescriptionThis is a full-time on-site role...

  • Customer Support Executive

    2 weeks ago

    Mumbai, India Vedic Rishi Astro Full time

    Company Description Vedic Rishi is India's leading Astro-tech company focused on changing the perception and understanding of Vedic Astrology. The company aims to spread the knowledge of Vedic Astrology through technology and authentic information, with apps like Kundli App, Up Astrology App, and Dhyaanam App. Role Description This is a...

  • Customer Support Executive

    6 months ago

    Mumbai, Maharashtra, India MEDDIRECT Full time

    Company Description MedDirect Services Private Limited belongs to Health Care and Medical Industry. It is a BPO company that offers multi-lingual support, cold chain logistics around the globe, and consultation services to businesses. Our company is committed to providing superior services to our clients, and we are constantly innovating and improving what...

  • Customer Support Executive

    7 months ago

    Mumbai, Maharashtra, India The Sleep Company Full time

    **We Are Hiring for Customer Support Executive in The Sleep Company** **About Company**: Position**:Customer Support Executive ( Voice )** Location **:Jogeshwari,Mumbai** Shift Time **:9:30 AM to 6:30 PM** **10: 00 AM to 7:00 PM** Holiday: **One Rotational Off between Monday To Friday** **Saturday and Sunday Fixed Working** **Requirement**: - HSC or...

  • Customer Support Executive

    1 month ago

    Mumbai, India I2E Consulting Pvt Ltd. Full time

    Job Profile: Job Title: Customer Support Executive with Zoho One CRM ExpertiseWork timings rotational shift ( rotational shifts: 6 am 3 pm, 2 pm- 11 pm, 10 pm-7 am) -Mon-Sat (6 days a week)Job Description:We are seeking a highly motivated and experienced Customer Support Executive with a strong background in Zoho One CRM to lead our customer support team....

  • Customer Support Executive

    1 month ago

    Mumbai, India ExcelTech Computers Pte Ltd Full time

    DescriptionWe are looking for a Customer Support Executive who will be responsible for providing excellent customer service and support to our clients. The ideal candidate should have good communication skills, be a problem solver, and be able to work under pressure.ResponsibilitiesResponding to customer inquiries via phone.Resolving customer issues in a...

  • Executive Customer Support

    9 months ago

    Ghatkopar, Mumbai, Maharashtra, India Aknamed Full time

    **Group Company**: Ayro Retail Solutions Private Limited **Designation**: Executive - Customer Support (EXE - CS (RIO-BRANDS)) **Office Location**: **Position description**: Executive - Customer Support **Primary Responsibilities**: - Customer Support

  • Executive Customer Support

    7 months ago

    Mumbai, India DSRP Enterprises Full time

    Token - DSRP - 7H889 - Location - MUMBAI MAHARSHTRA - Industry - Excipients - Functional Area - Cutomer Support - Position - Executive Customer Support - Salary - 2 - 2.5 Lacs - Experience - 1 TO 3 YEARS - Requirement - Qualification - Any Graduate**Job Description**: - Making order entry in the system - Documentation and liasioning for dispatch - Assist in...

  • Customer Support Executive

    7 months ago

    Mumbai, Maharashtra, India GM Infotech Full time

    **We are urgently hiring for Customer Support Executive** **Position: Customer Support Executive - Export** **Location: Sakinaka, Andheri (E)** **Timings: 10:00 to 6:30 PM** **Job profile**: - Coordinating with customers, agents and inter-department for sea and air shipment statuses - Preparing and sending daily shipment status reports to customers...

  • Customer Support Executive

    3 months ago

    Mumbai, India TalentEdge Recruitment Consultants Full time

    We are hiring a “​Customer Support Executive” for a leading Financial Company. Positions are based at Mumbai, Maharashtra. Find below more details about these job opportunities:Job title: Customer Support ExecutiveIndustry: MediaJob location: Mumbai, MaharashtraEducational Qualification:Preferred candidates with a background in BAF (Bachelor of...

  • Customer Support Executive

    7 months ago

    Mumbai, India i2e Consulting Pvt. Ltd. Full time

    **Job Profile**: **Job Title**: Customer Support Executive with Zoho One CRM Expertise Work timings - rotational shift - ( rotational shifts: 6 am - 3 pm, 2pm - 11pm, 10 pm-7am) -Mon-Sat (6 days a week) We are seeking a highly motivated and experienced Customer Support Manager with a strong background in Zoho One CRM to lead our customer support team. In...

  • Customer Support Executive

    7 months ago

    Mumbai, India Deep HR Services Full time

    Good English Communication is must. Full Job Description Urgent Opening for the role of "Customer Support Executive". Job Responsibilities: - Be a point of contact to place orders on online portal as per the zone assigned as well ensure orders go out on time - MIS, reporting and creating monthly invoices - Following marketing activities like collecting...

  • Customer Support Executive

    2 days ago

    Mumbai, India Deep HR Services Full time

    Good English Communication is must. Full Job Description Urgent Opening for the role of "Customer Support Executive". Job Responsibilities: - Be a point of contact to place orders on online portal as per the zone assigned as well ensure orders go out on time - MIS, reporting and creating monthly invoices - Following marketing activities like collecting...