Customer Support Executive

2 months ago

Mumbai, India MiDigiWorld Full time

Harvest Online LLP under the brand name MIDIGIWORLD is an online live interactive training platform for upscaling skills and hobbies. With over 15 years of experience in training and development, we have put our steps towards online interactive training methodology. With a vision to inspire and create exceptional learning experiences with a live training session, exponential technologies, classroom-like feel at your own comfort, we will run 10,000+ courses on our platform annually covering a vast array of categories and skills to be taught such as Yoga, Business, Entrepreneurship, Technology, Dance, Cooking, Coding, Storytelling and many more


Job Description

We are looking for a qualified Customer Support Executive to take care of support related activities. CSE should be able to coordinate with team of executives, customer service team and other team members. To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance. These skills will prove invaluable when mentoring the representatives in your team and mediating with customers. An outstanding customer support executive should possess a proven record of accomplishment of successful customer service and management skills.


Responsibilities:

Managing the task aligned to representatives offering customer support.

Overseeing the customer service process.

Resolving customer complaints brought to your attention.

Creating policies and procedures.

Planning the training and standardization of service delivery.

Conducting quality assurance surveys with customers and providing feedback to the staff.

Possessing excellent product knowledge to enhance customer support.

Maintaining a pleasant working environment for your team.

Requirements:

A bachelors degree in any field.

Excellent interpersonal, written, and oral communication skills.

Ability to lead a team.

Computer skills.

Knowledge of mediation and conflict resolution techniques is preferable.

Freshers can apply as well.

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