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Customer Delight

2 months ago


Mumbai, India AideWiser SolTek Full time

Job Title: Customer Delight


  • CTC: 8,00,000 to 10,00,000
  • Location: Mumbai (On-site)
  • Experience: 2-6 Years
  • Notice Period: Up to 30 Days


Job Description


Responsibilities

  • Enhance Customer Experience Via Delight Channels
  • Respond to customer queries in a timely and accurate way, via chat Identify customer needs and help customers use specific features Inform customers about new features and functionalities
  • Data Maintenance & Reporting Freshdesk of Similar Tool Data Studio or Similar Tool (Slight Knowledge)
  • Good communication skills Fair analytical skills Energetic Operational excellence
  • Experience up to 2 years Customer Chat Support Specialist
  • Startup Experience Required.


Must Have:


  • Data Maintenance & Reporting Freshdesk of Similar Tool Data Studio or Similar Tool (Slight Knowledge)
  • Good communication skills Fair analytical skills Energetic Operational excellence
  • Experience up to 2 years Customer Chat Support Specialist
  • Startup Experience Required
  • Graduation