Customer Delight Executive

3 months ago

Mumbai, India Winvesta Full time
Customer DelightExecutive
Applyonly through the application form; other submissions risk beingignored even if sent to senior team members as our leadership teamreviews applicationsdaily.
Location:MahalakshmiMumbaiAboutWinvestaWinvestais a rapidly growing fintech company on amission to make crossborder payments and investing hasslefree andaffordable for customers across India and the world. With itsflagship product the GlobalCurrency Account Winvesta empowersindividuals and businesses to conduct transactions on aninternational scaleeffortlessly.Winvestawas founded by SwastikNigam an IIMA graduate and formerInvestment Banker at Deutsche BankLondon.
Winvestahas earned numerous accreditations in its young tenureincluding:
  • FintechProduct of the Year 2024: BW FintechAwards
  • Best Payment Solution 2023: BW FintechAwards
  • Best Emerging Fintech 2023: BharatFintech Summit
  • FinTech Company of the Year 2020for the Asia Pacific by BarclaysEntrepreneur.
  • It is also a part of theprestigious London Mayor s International BusinessProgram.
  • The companywas also part of the Fintech Acceleration programs by Natwest andHoganLovells.

Youcan learn more about Winvesta on the CompanyWebsite
TheRole
Weare looking for enthusiastic and customeroriented individuals whoare passionate about delivering exceptionalservice.
JobTitle: Customer DelightExecutiveLocation:MahalakshmiMumbaiExperience:04Years
Winvestais a rapidly growing fintech company on a mission to makecrossborder payments and investment hasslefree and affordable forIndians. This Program is designed for fresh graduates orindividuals with up to one year ofexperience.
Asa Customer Delight Executive at Winvesta you will start with a3month internship providing you the chance to develop skills andgain valuable experience in customer support across variousproducts. During this internship we will train you not only inserving customers but also in building and scaling products andunderstanding fintech in general.Following thistraining based on your performance there is a potential forpermanent placement allowing you to showcase your abilities andcommitment to thisrole.JoiningWinvesta means being part of a rapidly growing fintech company thatis transforming crossborder payments offering you the chance tomake a meaningful impact in the financial services sector whileadvancing your career.This structurepaves the way for a longterm career with Winvesta where you cancontribute to enhancing the customer experience in a dynamicfintechenvironment.
Responsibilities:
  1. Engagewith customers through phone calls chat and email to provideexcellent support and assistance.
  2. Handlecustomer escalations efficiently and effectively ensuring timelyresolutions and customer satisfaction.
  3. Respondto customer inquiries promptly and professionally providingaccurate and helpful information about our products andservices.
  4. Proactively identify opportunities toenhance customer success and provide solutions that meet theirneeds.
  5. Maintain a high level of productknowledge to effectively address customer questions andconcerns.
  6. Collaborate with crossfunctionalteams to resolve customer issues and ensure a seamless customerexperience.
  7. Maintain accurate and uptodatecustomer records using our CRM system.
  8. Assistin preparing customer training materials and conduct trainingsessions for new customers asnecessary.

Requirements:
  1. Bachelorsdegree in Business Administration Marketing or a relatedfield.
  2. Excellent communication skills bothwritten and verbal with the ability to communicate clearly andeffectively across various channels.
  3. Strongproblemsolving and analytical skills with the ability to handleescalations and find appropriateresolutions.
  4. Ability to work independently andmanage multiple priorities in a fastpacedenvironment.
  5. Detailoriented with excellentorganizational and time managementskills.
  6. Demonstrated ability to build strongrelationships with customers and internalstakeholders.
  7. A positive and customercentricattitude with a passion for delivering exceptional customerservice.

Theserequirements are mere indications. If youre eager to learnmotivated and have a positive attitude wed love totalk
AtWinvesta you will build a global team of professionals who bringtheir deep expertise and a breadth of international experience infinancial services. An exceptional board of advisors and investorswill back you.
Youwill be empowered to have autonomy in building and executingprocesses under guidance.
Weencourage enthusiastic individuals to apply for the CustomerDelight Graduate Program. This program offers a chance to make asignificant impact on our customers experiences. If you are eagerto enhance your skills in a dynamic environment and are committedto providing outstanding service we want to hear fromyou.
Joinus at Winvesta to shape your future in fintech Experience adynamic startup environment learn from industry experts and engagewith customers.
Applytoday and help us build a team that drives success andexcellence.
Winvestahas created numerous firsts in Indian fintech.You will be a vital part ofcreating manymore.

financialservices,customer experience,problem solving,fintech,crm systemmanagement,documentation practices,relationshipbuilding,teamwork,time management,problem analysis,communicationskills,analytical skills,training,customer service,customersupport,problem-solving

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