Fonada - Senior Business Analyst - AI Domain

2 weeks ago

Noida, India Fonada Full time

Role Title : Senior Business Analyst - AI Domain (CPaaS Industry)

Role Vertical : IT

Years of Experience : 6 - 9 years in CPaaS or related industry

Base Location : Sector-125, Noida

Industry : Telecom

Preferred Industry : Open

Minimum Qualification : Graduate in IT or Computer Science

Company Overview :

We are a leading Communications Platform as a Service (CPaaS) provider, enabling businesses to leverage cutting-edge communication technologies. As we continue to expand and innovate, we are seeking an experienced Business Analyst with domain expertise in Artificial Intelligence (AI) to help us build AI-powered products and solutions in the CPaaS space.

Job Description :

As a Senior Business Analyst specializing in AI for CPaaS, you will play a critical role in shaping the development of our AI-driven products and services.

You will work closely with product development, engineering, and business teams to define requirements, identify market trends, and ensure the successful launch of innovative AI-based solutions.

Your deep knowledge of the AI landscape will help us stay ahead in this rapidly evolving industry.

Responsibilities :


AI Product Development :


- Collaborate with cross-functional teams to define the roadmap for AI-powered features in our CPaaS offerings, such as AI-backed contact centers, conversational bots, predictive analytics, and sentiment analysis tools.

Market Research & Analysis :


- Conduct in-depth research on emerging AI technologies and trends, providing insights into how these can be applied to enhance our CPaaS products.

Requirement Gathering :


- Liaise with key stakeholders to gather business and technical requirements for AI product development, translating business needs into technical specifications.

Competitive Analysis :


- Analyze the competitive landscape within both the AI and CPaaS industries, identifying gaps and opportunities for new product launches or feature enhancements.

Data-Driven Insights :


- Use data analysis tools to gather insights on user behavior, product performance, and market adoption, informing product improvements and AI model optimizations.

Pre-Sales & Client Engagement :


- Support pre-sales teams by providing AI product expertise and ensuring customers understand the value and application of AI features within our CPaaS platform.

Product Launch Support :


- Work with marketing and technical teams to ensure smooth product launches, helping develop go-to-market strategies and ensuring all AI-related products meet market needs.

Documentation & Communication :


- Create detailed product documentation, including business use cases, technical specifications, and process flows, ensuring clarity for both internal and external stakeholders.

Innovation Leadership :


- Serve as the AI thought leader within the organization, keeping teams informed of AI advancements, launches, and potential opportunities in the CPaaS space.

Requirements :

- Bachelor's or master's degree in computer science, Data Science, Business Administration, or a related field.

- 10+ years of experience as a Business Analyst or Domain Expert, with a focus on AI products and technologies.

- In-depth knowledge of the CPaaS industry and a strong understanding of AI applications within communications platforms (e., AI-driven IVR, chatbots, sentiment analysis, and virtual assistants).

- Proven track record of successful AI product development and product lifecycle management, from ideation to launch.

- Strong understanding of emerging AI technologies, such as machine learning (ML), natural language processing (NLP), deep learning, and their real-world applications in the CPaaS ecosystem.

- Hands-on experience with AI tools and platforms, such as Google AI, AWS AI/ML, Microsoft Azure AI, and open-source AI libraries.

- Strong analytical skills and the ability to translate complex data and AI models into actionable business strategies.

- Excellent communication skills with the ability to work effectively across teams and present AI concepts to both technical and non-technical stakeholders.

- Experience in market research, competitive analysis, and identifying product opportunities within AI and CPaaS.

Preferred Skills :


- Knowledge of cloud-based communication solutions (SMS, Voice, IVR, OBD) and how AI enhances these services.

- Strong project management skills with the ability to work on multiple projects and meet deadlines.

- Experience working with agile methodologies and familiarity with tools like Jira, Confluence, or similar.

- Prior experience collaborating with product, engineering, and marketing teams in a fast-paced technology environment.

What We Offer :


- A dynamic and innovative work environment focused on cutting-edge technologies in the AI and CPaaS space.


- Competitive salary and performance-based incentives.

- Opportunities for career growth and development.

- Exposure to industry-leading AI and communications technologies.

- Flexible working hours and a collaborative culture

(ref:hirist.tech)

  • Fonada - Senior Business Analyst - AI Domain

    2 months ago

    Noida, India Fonada Full time

    Role Title : Senior Business Analyst - AI Domain (CPaaS Industry) Role Vertical : IT Years of Experience : 6 - 9 years in CPaaS or related industry Base Location : Sector-125, Noida Industry : Telecom Preferred Industry : Open Minimum Qualification : Graduate in IT or Computer ScienceCompany Overview :We are a leading Communications Platform as a Service...

  • AI Innovations Lead

    3 weeks ago

    Noida, Uttar Pradesh, India Fonada Full time

    We are seeking a seasoned Business Analyst with expertise in Artificial Intelligence (AI) to lead AI innovations at Fonada, a leading Communications Platform as a Service (CPaaS) provider. This is an exceptional opportunity to shape the development of AI-powered products and services that enhance our CPaaS offerings.

  • Technical Sales Expert

    2 days ago

    Noida, Uttar Pradesh, India Fonada Full time

    Job Title: Technical Sales ExpertCompany Overview:Fonada is a pioneering company in the CPaaS industry, renowned for its innovative solutions and commitment to excellence. Our goal is to empower businesses with cutting-edge communication tools, enabling them to stay ahead of the competition. As a Technical Sales Expert at Fonada, you will play a critical...

  • CPaaS Solutions Consultant

    2 days ago

    Noida, Uttar Pradesh, India Fonada Full time

    Job Title: CPaaS Solutions ConsultantCompany Overview:Fonada is a leading provider of CPaaS solutions, offering a comprehensive range of products and services designed to meet the evolving needs of businesses. Our platform enables seamless communication between customers and organizations, facilitating efficient and effective interactions. We are currently...

  • Senior Solution Architect

    3 weeks ago

    Noida, Uttar Pradesh, India Fonada Full time

    Fonada is a rapidly growing player in the CPaaS industry, offering a range of solutions including SMS, Outbound Dialing (OBD), IVR, Contact Center, and AI-powered features. We are now expanding our product offerings and looking for an experienced Senior Solution Architect with strong communication and technical skills to help showcase our innovative products...

  • Senior Communications Specialist

    5 hours ago

    Noida, Uttar Pradesh, India Fonada Full time

    Company Overview:We are a rapidly growing company in the CPaaS industry, offering a range of innovative solutions including SMS, Outbound Dialing (OBD), IVR, Contact Center, and AI-powered features. Our mission is to provide cutting-edge technology that meets the communication needs of our clients.Job Description:As a Pre-Sales Consultant at Fonada, you will...

  • Technical Account Manager

    6 hours ago

    Noida, Uttar Pradesh, India Fonada Full time

    Why Join Us:Fonada is a dynamic and innovative company that offers a range of exciting career opportunities. As a Pre-Sales Consultant, you will have the chance to work with cutting-edge technology and make a real impact on our clients' businesses. Our team is passionate about delivering exceptional customer service and pushing the boundaries of what is...

  • Digital Communication Specialist

    2 days ago

    Noida, Uttar Pradesh, India Fonada Full time

    Job Title: Digital Communication SpecialistCompany Overview:Fonada is a rapidly growing player in the CPaaS industry, offering a range of solutions including SMS, Outbound Dialing (OBD), IVR, Contact Center, and AI-powered features. We are now expanding our product offerings and looking for an experienced Digital Communication Specialist with strong...

  • Pre-Sales Solutions Consultant

    6 hours ago

    Noida, Uttar Pradesh, India Fonada Full time

    About Us:Fonada is a leading company in the CPaaS industry, offering a range of innovative solutions to meet the communication needs of our clients. We are committed to providing cutting-edge technology and exceptional customer service.Job Summary:We are seeking an experienced Pre-Sales Consultant to join our team. As a Pre-Sales Consultant, you will be...

  • Presales Consultant

    1 month ago

    Noida, Uttar Pradesh, India Fonada Full time

    Job OverviewFonada is looking for a seasoned Presales Consultant to help us articulate the value proposition of our innovative products and services to potential clients and partners.This role involves explaining and writing detailed descriptions of all product features and APIs, as well as engaging with customers in English to support pre-sales efforts.Key...

  • Fonada - Presales Consultant - CPaaS/OBD/SMS/IVR

    2 months ago

    Noida, India Fonada Full time

    Minimum Qualification: Graduate in IT or Computer ScienceCompany Overview:- We are a rapidly growing player in the CPaaS (Communications Platform as a Service) industry, offering a range of solutions including SMS, Outbound Dialing (OBD), IVR, Contact Center, and AI-powered features.- We are now expanding our product offerings and looking for an experienced...

  • Fonada - Presales Consultant - CPaaS/OBD/SMS/IVR/Contact Center

    3 minutes ago

    Noida, India Fonada Full time

    Role Title: Pre-Sales Consultant (CPaaS OBD, SMS, IVR, Contact Center). Role Vertical: IT. Years of Experience: 8-to 10 years in CPaaS or related industry. Base Location: Sector-125, Noida. Industry: Telecom. Preferred Industry: Open. Minimum Qualification: Graduate in IT or Computer Science.Company Overview: We are a rapidly growing player in the CPaaS...

  • PROGRAM MANAGER_Gen AI

    7 months ago

    Greater Noida, India Coforge Full time

    Job Description Gen AI Leader ? Gen AI Consultant with minimum 18+ years of industry experience with 15+ years in GenAI domain ? Ability to work with clients and team to understand and interpret business requirements, evaluate requirements into functional ? Experience of doing product configuration, requirement implementation, data mapping,...

  • Senior Gen AI Consultant

    4 weeks ago

    Greater Noida, Uttar Pradesh, India Coforge Full time

    Coforge is seeking an experienced Senior Gen AI Consultant to join our team.About the RoleAs a Senior Gen AI Consultant, you will work closely with clients and teams to understand and interpret business requirements. Your expertise in Gen AI domain will be crucial in evaluating requirements into functional solutions. With a minimum of 18 years of industry...

  • Domain Architect

    4 weeks ago

    Noida, India Coforge Full time

    Role: Functional Domain ArchitectSkills: Domain expertise in Airline, GDS domainExperience: 15+ YearsLocation: Noida or BengaluruNotice Period: Immediate to 30 would be preferredJob Description:Define and understand the product strategy road maps, coordination with customer's product managers and able to distribute the road map with other lead business...

  • Senior Salesforce Business Analyst

    1 month ago

    Noida, Uttar Pradesh, India Genpact Full time

    About GenpactGenpact (NYSE: G) is a global professional services and solutions firm driven by its purpose – the relentless pursuit of a world that works better for people. With 125,000+ people across 30+ countries, we serve and transform leading enterprises, including Fortune Global 500 companies, with our deep business and industry knowledge, digital...

  • Visionary AI Growth Architect

    3 weeks ago

    Noida, Uttar Pradesh, India GoodSpace AI Full time

    Transformative Role at GoodSpace AIIn this revolutionary opportunity, you will collaborate directly with the CEO and senior leaders to shape the future of recruitment and drive business growth.As a high-performing individual, you will work on impactful projects that redefine industry standards, leveraging your technical expertise and strategic thinking to...

  • Hexaview Technologies

    2 weeks ago

    Noida, India Hexaview Technologies Private Limited Full time

    Senior Business Analyst We are seeking a highly skilled and experienced Senior Business Analyst with expertise in the travel domain to join our team immediately. The ideal candidate will have a proven track record of successfully analyzing business requirements, identifying opportunities for improvement, and implementing effective solutions within the travel...

  • Senior AI Architect

    2 months ago

    Noida, India TETRAHED INC Full time

    Job Title: Senior AI ArchitectAbout the Role:We are seeking a highly skilled Senior AI Architect to join our team at TETRAHED INC. As a Senior AI Architect, you will be responsible for designing and implementing advanced AI and cloud architectures, with a strong emphasis on integrating generative AI technologies using Google Cloud Platform (GCP).Key...

  • Domain Architect

    4 weeks ago

    Noida, India Coforge Full time

    Role: Functional Domain Architect Skills: Domain expertise in Airline, GDS domain Experience: 15+ Years Location: Noida or Bengaluru Notice Period: Immediate to 30 would be preferred Job Description: Define and understand the product strategy road maps, coordination with customer's product managers and able to distribute the road map with...