Digital Communication Specialist

13 hours ago


Noida, Uttar Pradesh, India Fonada Full time
Job Title: Digital Communication Specialist

Company Overview:
Fonada is a rapidly growing player in the CPaaS industry, offering a range of solutions including SMS, Outbound Dialing (OBD), IVR, Contact Center, and AI-powered features. We are now expanding our product offerings and looking for an experienced Digital Communication Specialist with strong communication and technical writing skills to help showcase our innovative products and services to potential customers.

Job Description:
We are seeking a skilled Digital Communication Specialist who will play a pivotal role in articulating our product's value proposition to potential clients and partners. You will be responsible for explaining and writing detailed descriptions of all product features and APIs, while also engaging with customers in English to support pre-sales efforts. This includes creating clear, detailed, and user-friendly documentation for all product features, providing technical descriptions and examples for API integrations, and presenting tailored product demonstrations to potential customers.

Required Skills and Qualifications:
- Bachelor's degree in Engineering, Computer Science, or a related field.
- 7+ years of experience in the CPaaS industry, particularly with SMS, OBD, IVR, and Contact Center solutions.
- Strong technical writing skills for product and API documentation.
- Experience in pre-sales, solution consulting, or similar roles.
- Excellent verbal and written communication skills in English.

Benefits:
- Competitive salary: $120,000 - $150,000 per year.
- Opportunity to work with cutting-edge technology in the CPaaS and AI space.
- Collaborative and innovative work environment.
- Opportunities for career growth and learning.



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