Senior Communications Specialist

1 week ago


Noida, Uttar Pradesh, India Fonada Full time
Company Overview:
We are a rapidly growing company in the CPaaS industry, offering a range of innovative solutions including SMS, Outbound Dialing (OBD), IVR, Contact Center, and AI-powered features. Our mission is to provide cutting-edge technology that meets the communication needs of our clients.

Job Description:
As a Pre-Sales Consultant at Fonada, you will play a pivotal role in articulating our product's value proposition to potential clients and partners. Your primary responsibilities will include explaining and writing detailed descriptions of all product features and APIs, while also engaging with customers in English to support pre-sales efforts.

Key Responsibilities:
  • Product Documentation: Write clear, detailed, and user-friendly documentation for all product features.
  • API Documentation: Provide technical descriptions and examples for API integrations.
  • Pre-Sales Support: Engage with potential customers to understand their requirements, present tailored product demonstrations, and articulate how our CPaaS solutions can meet their business needs.

Requirements:
  • Bachelor's degree in Engineering, Computer Science, or a related field.
  • 7+ years of experience in the CPaaS industry, particularly with SMS, OBD, IVR, and Contact Center solutions.
  • Strong technical writing skills for product and API documentation.
  • Experience in pre-sales, solution consulting, or similar roles.

Estimated Salary:
$120,000 - $180,000 per year.

Benefits:
  • Competitive salary and performance-based incentives.
  • Opportunity to work with cutting-edge technology in the CPaaS and AI space.
  • Collaborative and innovative work environment.


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