CRM Manager

2 weeks ago

Juhu, India QTONET PRIVATE LIMITED Full time

About Auto Hangar:

Auto Hangar is one of India's most respected and long-standing luxury automobile dealer groups, representing iconic brands like Mercedes-Benz. With a strong focus on premium customer experience, trust, and innovation, we are looking for a CRM Manager to lead and optimize our customer engagement strategy across digital and physical channels.

Role Overview:

As the CRM Manager, you will be responsible for driving customer relationship strategy, enhancing customer lifecycle journeys, and implementing data-driven campaigns to build long-term engagement, loyalty, and repeat business. This role demands a deep understanding of luxury customer behavior, CRM tools, analytics, and a passion for delivering exceptional customer experiences.

Key Responsibilities: Strategy & Planning:

  • Develop and execute a robust CRM strategy aligned with Auto Hangar's sales and aftersales goals.
  • Create customer segmentation models for personalized marketing and communication.
  • Design automated and manual campaigns for lead nurturing, post-sale engagement, service reminders, feedback collection, and reactivation.

CRM System Management:

  • Manage and optimize the use of the Dealer Management System (DMS) and CRM platforms (e.g., Salesforce, AutoFusion, or Mercedes-Benz proprietary systems).
  • Ensure proper data hygiene, lead tracking, and integration with digital and offline channels.
  • Collaborate with IT and sales teams to improve CRM functionalities and workflows.

Campaign Execution & Communication:

  • Plan and execute email, SMS, WhatsApp, and telecalling campaigns for different customer segments.
  • Collaborate with sales, service, and marketing teams to craft personalized content and offers.
  • Monitor open rates, conversions, and campaign effectiveness to optimize future efforts.

Analytics & Reporting:

  • Analyze customer data to derive insights on behavior, purchase patterns, and satisfaction levels.
  • Track KPIs such as lead response times, customer retention, repeat purchase rates, and campaign ROI.
  • Prepare regular dashboards and reports for senior management.

Customer Experience Focus:

  • Implement post-purchase engagement programs and customer satisfaction initiatives (e.g., NPS, CSAT).
  • Support service teams in retention campaigns, extended warranty renewals, and service reminders.
  • Act as the voice of the customer, identifying pain points and opportunities to enhance the customer journey.

Qualifications:

  • Bachelor's or Master's degree in Marketing, Business, or a related field.
  • 5–8 years of experience in CRM, customer engagement, or loyalty marketing, preferably in automotive, luxury retail, or hospitality.
  • Hands-on experience with CRM platforms like Salesforce, HubSpot, AutoFusion, or similar.
  • Strong analytical mindset with proficiency in Excel, CRM dashboards, and reporting tools.
  • Excellent communication skills and a customer-first attitude.
  • Ability to work in a fast-paced, high-expectation environment.

Preferred:

  • Experience in a luxury automotive dealership environment.
  • Familiarity with Mercedes-Benz CRM standards and systems.
  • Understanding of the customer journey in premium/luxury segments.
  • Proficiency in regional languages (e.g., Marathi, Hindi) along with English.

Job Type: Full-time

Pay: ₹45, ₹50,000.00 per month

Work Location: In person

  • CRM Manager

    1 day ago

    Juhu Beach, Mumbai, Maharashtra, India QTONET PRIVATE LIMITED Full time ₹ 5,40,000 - ₹ 7,20,000 per year

    About Auto Hangar:Auto Hangar is one of India's most respected and long-standing luxury automobile dealer groups, representing iconic brands like Mercedes-Benz. With a strong focus on premium customer experience, trust, and innovation, we are looking for a CRM Manager to lead and optimize our customer engagement strategy across digital and physical...

  • Sales Consultant: Mercedes

    2 weeks ago

    Juhu, India QTONET PRIVATE LIMITED Full time

    Job Summary: As a Sales Consultant at Mercedes-Benz, you will be the face of one of the world's most prestigious automotive brands. Your role is to deliver a personalized, premium customer experience while guiding clients through the vehicle selection, purchasing, and ownership process. This position requires not just a passion for luxury automobiles but a...

  • Travel Sales Executive

    2 weeks ago

    Juhu, India Moonlight Placement Services Full time

    Job Description – Travel Sales Executive (BDE) Position Title: Travel Sales Executive / Business Development ExecutiveLocation: JuhuEmployment Type: Full-Time About Us We are a growing travel and tourism company specializing in domestic & international tours, corporate travel solutions, MICE (Meetings, Incentives, Conferences & Exhibitions), hotel...

  • Sr Affluent Wealth RM

    3 weeks ago

    Juhu Beach, Mumbai, Maharashtra, India Private Bank Full time

    JD – (Affluent RM Banking): Relationship Manager Kindly Share - CV Contact Person : Divya : , CTC 17 to 28 lkhs ( Depending on multiple selection Factors) Job Title: (Job Name) – Relationship Manager Business Unit (PA) : Private Banking Office Location : BKC Remuneration Fixed CTC + 10% of the AUM Received & Generated Business Head Need to...

  • Office Administrator

    3 days ago

    Juhu Beach, Mumbai, Maharashtra, India Moonlight Placement Services Full time ₹ 22,800 - ₹ 42,000 per year

    Job Title: Admin & Data Entry ExecutiveLocation: Juhu, MumbaiSalary: Up to ₹35,000 (in-hand)Role OverviewTripCheers is seeking a proactive and detail-oriented Admin & Data Entry Executive to manage day-to-day office operations, maintain accurate records, and provide backend support to the operations and sales teams. The role requires a balance of...

  • Travel Sales Executive

    2 days ago

    Juhu, Mumbai, Maharashtra, India Moonlight Placement Services Full time

    **Job Description - Travel Sales Executive (BDE)** **Position Title**: Travel Sales Executive / Business Development Executive **Location**: Juhu **Employment Type**: Full-Time **About Us** We are a growing travel and tourism company specializing in **domestic & international tours, corporate travel solutions, MICE (Meetings, Incentives, Conferences &...

  • Sales Executive

    1 week ago

    Juhu, Mumbai, Maharashtra, India Artivibe Crafts Pvt. Ltd. Full time

    **About Hullo**: Hullo is a fast-growing, family-first nutrition brand creating clean, honest snacks for kids and adults. We’re driven by transparency, innovation, and a deep understanding of what families really need. As an early team member, you’ll have the chance to shape how we **reach, retain, and build trust with our customers and retail...

  • Travel Sales Executive

    3 days ago

    Juhu Beach, Mumbai, Maharashtra, India Moonlight Placement Services Full time ₹ 2,00,000 - ₹ 3,00,000 per year

    Job Description – Travel Sales Executive (BDE)Position Title: Travel Sales Executive / Business Development ExecutiveLocation: JuhuEmployment Type: Full-TimeAbout UsWe are a growing travel and tourism company specializing in domestic & international tours, corporate travel solutions, MICE (Meetings, Incentives, Conferences & Exhibitions), hotel bookings,...

  • Sales Executive

    3 days ago

    Juhu Beach, Mumbai, Maharashtra, India Artivibe Crafts Pvt. Ltd. Full time ₹ 3,60,000 per year

    About Hullo:Hullo is a fast-growing, family-first nutrition brand creating clean, honest snacks for kids and adults. We're driven by transparency, innovation, and a deep understanding of what families really need. As an early team member, you'll have the chance to shape how we reach, retain, and build trust with our customers and retail partners.What You'll...

  • Sales Consultant: Mercedes

    1 day ago

    Juhu Beach, Mumbai, Maharashtra, India QTONET PRIVATE LIMITED Full time ₹ 38,40,000 - ₹ 60,00,000 per year

    Job Summary:As a Sales Consultant at Mercedes-Benz, you will be the face of one of the world's most prestigious automotive brands. Your role is to deliver a personalized, premium customer experience while guiding clients through the vehicle selection, purchasing, and ownership process. This position requires not just a passion for luxury automobiles but a...