CRM Manager
3 days ago
About Auto Hangar:
Auto Hangar is one of India's most respected and long-standing luxury automobile dealer groups, representing iconic brands like Mercedes-Benz. With a strong focus on premium customer experience, trust, and innovation, we are looking for a CRM Manager to lead and optimize our customer engagement strategy across digital and physical channels.
Role Overview:
As the CRM Manager, you will be responsible for driving customer relationship strategy, enhancing customer lifecycle journeys, and implementing data-driven campaigns to build long-term engagement, loyalty, and repeat business. This role demands a deep understanding of luxury customer behavior, CRM tools, analytics, and a passion for delivering exceptional customer experiences.
Key Responsibilities: Strategy & Planning:
- Develop and execute a robust CRM strategy aligned with Auto Hangar's sales and aftersales goals.
- Create customer segmentation models for personalized marketing and communication.
- Design automated and manual campaigns for lead nurturing, post-sale engagement, service reminders, feedback collection, and reactivation.
CRM System Management:
- Manage and optimize the use of the Dealer Management System (DMS) and CRM platforms (e.g., Salesforce, AutoFusion, or Mercedes-Benz proprietary systems).
- Ensure proper data hygiene, lead tracking, and integration with digital and offline channels.
- Collaborate with IT and sales teams to improve CRM functionalities and workflows.
Campaign Execution & Communication:
- Plan and execute email, SMS, WhatsApp, and telecalling campaigns for different customer segments.
- Collaborate with sales, service, and marketing teams to craft personalized content and offers.
- Monitor open rates, conversions, and campaign effectiveness to optimize future efforts.
Analytics & Reporting:
- Analyze customer data to derive insights on behavior, purchase patterns, and satisfaction levels.
- Track KPIs such as lead response times, customer retention, repeat purchase rates, and campaign ROI.
- Prepare regular dashboards and reports for senior management.
Customer Experience Focus:
- Implement post-purchase engagement programs and customer satisfaction initiatives (e.g., NPS, CSAT).
- Support service teams in retention campaigns, extended warranty renewals, and service reminders.
- Act as the voice of the customer, identifying pain points and opportunities to enhance the customer journey.
Qualifications:
- Bachelor's or Master's degree in Marketing, Business, or a related field.
- 5–8 years of experience in CRM, customer engagement, or loyalty marketing, preferably in automotive, luxury retail, or hospitality.
- Hands-on experience with CRM platforms like Salesforce, HubSpot, AutoFusion, or similar.
- Strong analytical mindset with proficiency in Excel, CRM dashboards, and reporting tools.
- Excellent communication skills and a customer-first attitude.
- Ability to work in a fast-paced, high-expectation environment.
Preferred:
- Experience in a luxury automotive dealership environment.
- Familiarity with Mercedes-Benz CRM standards and systems.
- Understanding of the customer journey in premium/luxury segments.
- Proficiency in regional languages (e.g., Marathi, Hindi) along with English.
Job Type: Full-time
Pay: ₹45, ₹50,000.00 per month
Work Location: In person
-
Manager CRM
2 weeks ago
Mumbai, Maharashtra, India Elixrr Industries Full time ₹ 15,00,000 - ₹ 25,00,000 per yearRole OverviewWe are seeking an experienced and dynamic Assistant Manager / Manager CRM to lead CRM initiatives and act as a key link between the IT-CRM function and the Sales team. The ideal candidate will have hands-on experience in CRM platforms, customer lifecycle management, sales coordination, and post-sales support functions. A strong analytical...
-
Office Administrator
3 days ago
Juhu Beach, Mumbai, Maharashtra, India Moonlight Placement Services Full time ₹ 22,800 - ₹ 42,000 per yearJob Title: Admin & Data Entry ExecutiveLocation: Juhu, MumbaiSalary: Up to ₹35,000 (in-hand)Role OverviewTripCheers is seeking a proactive and detail-oriented Admin & Data Entry Executive to manage day-to-day office operations, maintain accurate records, and provide backend support to the operations and sales teams. The role requires a balance of...
-
Travel Sales Executive
3 days ago
Juhu Beach, Mumbai, Maharashtra, India Moonlight Placement Services Full time ₹ 2,00,000 - ₹ 3,00,000 per yearJob Description – Travel Sales Executive (BDE)Position Title: Travel Sales Executive / Business Development ExecutiveLocation: JuhuEmployment Type: Full-TimeAbout UsWe are a growing travel and tourism company specializing in domestic & international tours, corporate travel solutions, MICE (Meetings, Incentives, Conferences & Exhibitions), hotel bookings,...
-
Sales Consultant: Mercedes
3 days ago
Juhu Beach, Mumbai, Maharashtra, India QTONET PRIVATE LIMITED Full time ₹ 38,40,000 - ₹ 60,00,000 per yearJob Summary:As a Sales Consultant at Mercedes-Benz, you will be the face of one of the world's most prestigious automotive brands. Your role is to deliver a personalized, premium customer experience while guiding clients through the vehicle selection, purchasing, and ownership process. This position requires not just a passion for luxury automobiles but a...
-
Sales Executive
3 days ago
Juhu Beach, Mumbai, Maharashtra, India Artivibe Crafts Pvt. Ltd. Full time ₹ 3,60,000 per yearAbout Hullo:Hullo is a fast-growing, family-first nutrition brand creating clean, honest snacks for kids and adults. We're driven by transparency, innovation, and a deep understanding of what families really need. As an early team member, you'll have the chance to shape how we reach, retain, and build trust with our customers and retail partners.What You'll...
-
CRM Manager
3 days ago
Mumbai, Maharashtra, India Svan Global Consultancy Full time ₹ 2,00,000 - ₹ 6,00,000 per yearThe CRM Manager will manage Salesforce CRM, improve customer journeys, ensure data accuracy, support digital transformation in automobile Industry. The role includes working with retailers, handling call-center processes, providing customer insights.
-
CRM Manager
3 days ago
Mumbai, Maharashtra, India ADAR Career LLP Full time ₹ 9,00,000 - ₹ 12,00,000 per yearYou are a proactive and customer-focused CRM Manager responsible for managing client relationships, ensuring smooth post-sales processes, and enhancing customer satisfaction in the real estate sector. Your role involves handling customer complaints, coordinating with internal teams, maintaining client records, monitoring customer experience, and executing...
-
Crm Manager
2 weeks ago
Mumbai, Maharashtra, India UK Realty Full time ₹ 2,50,000 - ₹ 7,50,000 per yearCompany DescriptionUK Realty, founded in 2010, is becoming a major player in the real estate sector of Mumbai. With over 606 units delivered and another 1276 in the pipeline, we have gained the trust of more than 880 satisfied customers. Our commitment to the philosophy of "Stronger Together" drives us to foster community growth, empathy, and meticulous...
-
Assistant Manager- CRM
1 week ago
Mumbai, Maharashtra, India UK Realty Full time ₹ 9,00,000 - ₹ 12,00,000 per yearJob Title: CRM Manager – Real Estate DeveloperLocation: Andheri WestDepartment: CRMReporting To: Head CRMExperience Required: 5+ years in CRM management, preferably in the real estate sectorSoftware Skills: Farvision ERP, Zoho CRMJOB DESCRIPTION:Design and implement effective CRM strategies to manage leads, customer data, interactions, and feedback...
-
EDP & CRM Manager
2 weeks ago
Mumbai, Maharashtra, India MEDISPEC Full time ₹ 15,00,000 - ₹ 25,00,000 per yearAbout the RoleWe are looking for an EDP & CRM Manager to lead our business systems, customer data, and reporting infrastructure. The ideal candidate will oversee CRM implementation, automation, and analytics while ensuring data-driven alignment between the sales, operations, and management teams.This is a cross-functional role that blends technology,...