CRM Manager

2 days ago

Mumbai, Maharashtra, India ADAR Career LLP Full time ₹ 9,00,000 - ₹ 12,00,000 per year

You are a proactive and customer-focused CRM Manager responsible for managing client relationships, ensuring smooth post-sales processes, and enhancing customer satisfaction in the real estate sector. Your role involves handling customer complaints, coordinating with internal teams, maintaining client records, monitoring customer experience, and executing customer engagement activities. Key Responsibilities: - Manage and maintain relationships with clients throughout the sales and post-sales process. - Handle customer complaints and provide resolutions to enhance satisfaction. Coordinate with sales, legal, finance, and operations teams for seamless transaction processing. - Maintain and update client records in the CRM system. - Monitor and improve customer experience by gathering feedback and implementing best practices. - Assist in executing customer engagement activities, events, and loyalty programs. Qualifications Required: - Bachelor's degree in Business Administration, Marketing, or a related field. - Experience in CRM, customer service, or sales support (real estate experience preferred). - Proficiency in CRM software (e.g., Salesforce, Zoho, or similar). - Strong verbal and written communication skills. - Ability to multitask and handle client escalations effectively. - Knowledge of real estate processes, documentation, and regulations is a plus.,

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