crm - possession manager

20 hours ago

Mumbai, Maharashtra, India Roswalt Realty Full time ₹ 9,00,000 - ₹ 12,00,000 per year

About the Company:

Roswalt Realty is a leading real estate developer committed to delivering excellence in project execution and customer experience. We are seeking a dedicated
CRM – Possession Manager
to ensure a seamless possession experience for our customers and maintain strong relationships post-possession.

Job Summary:

The CRM – Possession Manager will be responsible for managing the possession process at the Dahisar project and later supporting CRM and sales activities at Shatataraka. The role requires ensuring smooth handovers, addressing customer queries, coordinating with internal teams, and overseeing final payment collections.

Key Responsibilities:

·       Manage end-to-end possession process, ensuring timely and smooth handovers to customers.

·       Resolve customer queries, complaints, and escalations in a professional and timely manner.

·       Coordinate with Sales, Accounts, Operations, and Project teams for seamless possession execution.

·       Follow up on final payment collections and maintain accurate financial records.

·       Maintain detailed CRM records, track interactions, and prepare regular reports for management.

·       Post-possession, support Shatataraka project with CRM and sales operations, including lead follow-ups and customer engagement.

·       Ensure high customer satisfaction and foster long-term client relationships.

Required Skills & Qualifications:

· –6 years of experience in real estate possession management, CRM, or related roles.

·       Proven track record of handling smooth possessions and customer issue resolution.

·       Excellent communication, interpersonal, and negotiation skills.

·       Strong organizational, multitasking, and problem-solving abilities.

·       Customer-centric approach with high attention to detail.

Benefits:

·       Opportunity to work with a reputed real estate developer.

·       Exposure to both possession and sales/CRM operations.

·       Professional growth and development opportunities.

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