Manager / Sr Manager CRM - Andheri

4 days ago


Mumbai, Maharashtra, India Puravankara Full time ₹ 6,00,000 - ₹ 18,00,000 per year

Position: Manager / Sr. Manager CRM

Location: Site Office

Reporting To: SGM CRM

Qualification: Any Graduate / MBA / Hospitality Graduate

Experience: 10+ years in Customer Relationship Management, with minimum 3-5 years in Real Estate CRM/Customer Care

Role Overview:

Lead customer lifecycle experience from welcome calls to possession and post-handover support. Responsible for managing collections, resolving escalations, coordinating with internal teams, driving customer satisfaction, and ensuring adherence to CRM SOPs and timelines

Key Responsibilities:

Act as primary customer interface from onboarding to handover

Handle welcome calls, queries, feedback & complaint resolution

Manage collections demand generation, reminders, escalation tracking

Coordinate with accounts, sales & engineering for issue closures

Oversee agreement execution, documentation & loan facilitation

Drive site visits, handover process & post-possession transition

Support customer events, engagement initiatives & MIS reporting

Monitor customization requests and ensure timely completion

Desired Skills:

Excellent communication & customer handling skills

Strong knowledge of Real Estate Customer Care processes

Proficient in MS Office & CRM systems

Basic legal & construction knowledge

Ability to manage escalations & drive closure



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