Gyl-Crm Exec M/F(6Lpa)3Yrs

6 days ago

Mumbai, Maharashtra, India Focus Consulting Full time ₹ 6,00,000 - ₹ 18,00,000 per year

 EARLIER 9LPA FOR CRM MANAGER

Job Title: CRM Executive
Location: Borivali West, Mumbai
Company: Goyal Realty
Experience: 3–4 years

Key Responsibilities:

  • Manage customer relationships from post-sales to possession, ensuring smooth communication and support.

  • Handle customer queries, complaints, and requests in a timely and professional manner.

  • Coordinate with internal teams (sales, accounts, legal, projects, etc.) to resolve client concerns and provide regular updates.

  • Assist in documentation, agreements, and collections as per company policies.

  • Maintain accurate customer records in CRM systems and prepare reports as required.

  • Ensure timely reminders for payments, documentation, and project-related milestones.

  • Organize and support customer site visits, possession processes, and handover activities.

  • Contribute to customer satisfaction initiatives and help maintain strong long-term relationships.

Key Requirements:

  • Graduate / MBA preferred with 3 to 4 years of relevant CRM experience in the real estate industry.

  • Strong communication and interpersonal skills.

  • Ability to manage multiple clients and tasks effectively.

  • Proficiency in MS Office and CRM tools.

  • Customer-focused, with problem-solving ability and attention to detail.

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