
CRM Project Manager
13 hours ago
Title: Project Manager (CRM)
Location: Santacruz East, Mumbai
(Onsite)
Role and Responsibilities
- Lead and manage end-to-end CRM implementation and enhancement projects from planning to delivery, ensuring timelines, budgets, and quality benchmarks are met.
- Collaborate closely with senior business stakeholders to understand requirements, define scope, and translate them into actionable CRM solutions.
- Partner with technology teams, vendors, and consultants to ensure successful delivery and integration of CRM initiatives across functions.
- Manage a team of Business Analysts and drive delivery in coordination with tech partners.
- Drive CRM adoption and change management, enabling business teams to leverage tools effectively for customer engagement, insights, and decision-making.
- Establish project governance frameworks, monitor progress, manage risks, and report project status to leadership.
- Stay updated on emerging CRM technologies and best practices to recommend innovative solutions that align with organizational goals.
- Ability to thrive in a fast-paced, dynamic environment with a focus on delivery and outcomes.
Essential Qualifications
- MBA/Postgraduate in Business, Technology, or related fields with 12–15 years of experience in managing CRM projects and implementations.
- ERP implementation experience in the services industry.
- Deep understanding of CRM systems (Zoho, Salesforce, Microsoft Dynamics, or equivalent), integrations, and workflows.
- Excellent project management skills with exposure to Agile/Waterfall methodologies.
- Strong problem-solving, communication, and stakeholder management abilities.
Desirable Qualifications
- Background preferably from a consulting or large-scale enterprise environment.
- Project Management certification (PMP / PRINCE2 / Agile) would be an added advantage.
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