Customer Service Specialist

2 days ago


Kolkata, India Tata Consultancy Services Full time
Mega Walk-In at TCS Kolkata Hiring for Customer Service Process Associate (Webchat) on 21 December 2024 (Saturday).
Venue: TATA CONSULTANCY SERVICES Gitanjali Park, Street Number 368, Action Area 2F, New Town, West Bengal, 700135
Job Summary:
Role : Customer Service Process Associate (Webchat)
Experience: 1 to 5 years
Job Location: Kolkata
Eligibility:
- Minimum 15 years of regular, full-time education (10 + 2 + 3 Bachelors/Graduates)
- All candidates should be comfortable with Rotational Shift / Split or Rotational Week-off / 5 Days Work From Office
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Customer Service Process Associate (WEBCHAT):
Job Description:
- 1 to 2 years of Front office experience (Chat / Email)
- Excellent English written and verbal communication.
- Preferred candidate with prior UK customer experience
- Comfortable with Night shift and Rotational week offs
- Comfortable working from office
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Mandatory Requirements (How to generate your EP ID):
EP ID is mandatory for eligibility of the interview. Follow the below steps to register and mention the EP ID on your resume.
· Step 1: Visit Step 2: Click to login.
· Step 3: Click New user (Register with us).
· Step 4: Select "BPO" in areas of interest and complete the registration (Fill the details).
· Step 5: Once completed, your EP ID would be generated which starts from EP2024CNXXXX.
· Step 6: You will receive the EP ID on your personal e-mail ID.
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About TCS:
A global IT and business solutions leader, TCS has an employee strength of 614K with offices in 55 countries, a footprint on 6 continents and a revenue of USD 27.9 billion (2022-23). TCS offers services across varied domains such as Aerospace | BFS | Insurance & Healthcare | Life Sciences | Manufacturing | Energy & Resource Utilities | Government | Hi Tech | Media & Information Services | Telecom | Travel & Transportation and Hospitality | Retail & CPG and Horizontals such as F&A, SCM, CIM and HRO.
TCS is one of the country's largest equal opportunity employers with more than one-lakh female associates and is continuously ranked a leader in the 'India's Most Respected Companies' survey.

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