Customer Service Specialist | Voice of the Customer
3 weeks ago
Gain a rewarding career in customer service with Tata Consultancy Services (TCS), a global leader in IT and business solutions. As a CUSTOMER SERVICE SPECIALIST, you will play a vital role in ensuring that our clients receive exceptional support and satisfaction.
We are seeking highly skilled and motivated individuals to join our team as CUSTOMER SERVICE PROCESS ASSOCIATES [WEBCHAT]. In this role, you will be responsible for providing top-notch customer service via webchat, email, or phone, while also resolving complex issues and queries in a timely and professional manner.
About the Job:
This is an exciting opportunity to work with a renowned organization and contribute to its growth and success. The ideal candidate will have excellent communication skills, both written and verbal, and be able to work effectively in a team environment.
Key Responsibilities:
- Provide exceptional customer service via webchat, email, or phone
- Resolve complex customer issues and queries in a timely and professional manner
- Work collaboratively with colleagues to achieve team goals and objectives
- Develop and maintain strong relationships with customers through effective communication and issue resolution
Requirements:
- 1-2 years of front-office experience in chat, email, or phone support
- Excellent English written and verbal communication skills
- Ability to work effectively in a fast-paced, dynamic environment
- Comfortable working night shifts and rotational week-offs
- Strong problem-solving skills and ability to think critically
Benefits:
- A competitive salary of ₹12,00,000 - ₹20,00,000 per annum
- A comprehensive benefits package, including medical insurance, retirement savings, and paid time off
- The opportunity to work with a global leader in IT and business solutions
- Ongoing training and development opportunities to enhance your skills and knowledge
Company Overview:
Tata Consultancy Services (TCS) is a global leader in IT and business solutions, with a presence in 55 countries and a revenue of USD 27.9 billion (2022-23). We offer a wide range of services across various domains, including aerospace, BFS, insurance & healthcare, life sciences, manufacturing, energy & resource utilities, government, hi-tech, media & information services, telecom, travel & transportation, hospitality, retail & CPG, and horizontals such as F&A, SCM, CIM, and HRO.
Location:
Kolkata, India
-
Customer Service Operations Specialist
3 weeks ago
Kolkata, West Bengal, India Tata Consultancy Services Full timeAbout the RoleWe are seeking a highly skilled and motivated Customer Service Operations Specialist to join our team at Tata Consultancy Services. As a key member of our operations team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesCustomer Service: Provide timely and effective support to...
-
Customer Support Specialist
2 weeks ago
Kolkata, West Bengal, India Tata Consultancy Services Full timeAbout the RoleWe are seeking a highly skilled Customer Support Specialist to join our team at Tata Consultancy Services. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met and exceeded.The ideal candidate will have a strong background in customer service,...
-
Customer Service Representative
4 weeks ago
Kolkata, West Bengal, India Career Comfort Full timeCareer Comfort is seeking a highly skilled Customer Service Representative to join our team in Kolkata. This exciting opportunity involves handling inbound and outbound voice calls for an international client, working on a night shift schedule.We offer a competitive Gross Salary – up to 23k, which may vary based on experience and current salary....
-
Kolkata, West Bengal, India Tata Consultancy Services Full timeWe are seeking a highly skilled Talent Acquisition Manager to lead our customer service operations team. As a key member of our team, you will be responsible for driving productivity and cost efficiency by systematically challenging operations teams across multiple geographies.The ideal candidate will possess a strong analytical background that enables them...
-
Technical Customer Support Specialist
4 weeks ago
Kolkata, West Bengal, India Life Shield Trademart Private Limited Full timeAbout UsLife Shield Trademart Private Limited is a leading wholesale trader and importer specializing in innovative mosquito control solutions. Our mission is to provide effective and long-term relief from pests, ensuring customer satisfaction.Role OverviewWe are seeking a skilled Technical Customer Support Specialist to join our team at our Kolkata...
-
Customer Support Specialist
3 weeks ago
Kolkata, West Bengal, India Tata Consultancy Services Full timeJob SummaryWe are seeking a Customer Support Specialist to join our team at Tata Consultancy Services (TCS) in Kolkata. As a Customer Support Specialist, you will be responsible for handling customer inquiries and resolving issues related to utilities services.About the Role:Handle customer complaints and resolve issues in a timely and effective...
-
Customer Service Expert for Night Shift
4 weeks ago
Kolkata, West Bengal, India Career Comfort Full timeCareer Comfort is looking for a skilled Customer Service Expert to join our team in Kolkata. As a Customer Service Representative, you will be responsible for handling inbound and outbound voice calls for our clients in the US.Key Responsibilities:Provide excellent English communication skills to resolve customer inquiries and issues.Work effectively in a...
-
Customer Experience Specialist
4 weeks ago
Kolkata, West Bengal, India Design Cafe Full timeDesign Cafe is a renowned interior design firm seeking a Customer Experience Specialist to join our team in Kolkata. This individual contributor role presents an exciting opportunity for someone with experience in inside sales or similar.Key Responsibilities: Build and maintain strong relationships with prospects to drive sales Own the customer experience...
-
Customer Service Representative
3 weeks ago
Kolkata, West Bengal, India Tata Consultancy Services Full timeAbout the RoleAt Tata Consultancy Services, we are seeking a skilled Customer Service Representative to join our team. This role is ideal for individuals who possess excellent communication skills and a passion for delivering exceptional customer experiences.Key ResponsibilitiesProvide timely and accurate responses to customer inquiries via phone, email, or...
-
Customer Support Specialist
5 days ago
Kolkata, West Bengal, India Career Comfort Full timeWe are seeking a skilled Customer Support Specialist to join our team at Career Comfort. As a key member of our customer service department, you will play a crucial role in ensuring the satisfaction of our clients by providing exceptional support and resolving any issues that may arise.The ideal candidate will have excellent English communication skills,...
-
Kolkata, West Bengal, India Dame Health Full timeDame Health, India's leading reproductive health and wellness brand, is seeking a Customer Support Specialist to join its team.As a key member of our customer support team, you will play a vital role in providing exceptional service to our customers via WhatsApp and other channels.The ideal candidate will have excellent communication skills, a strong work...
-
Customer Service Representative
2 weeks ago
Kolkata, West Bengal, India Tata Consultancy Services Full timeAbout the RoleWe are seeking a highly skilled and motivated individual to fill the position of Customer Service Representative at Tata Consultancy Services.This is an exciting opportunity for someone who is passionate about delivering exceptional customer experiences and has a strong background in customer service and operations management.
-
Operations Associate
3 weeks ago
Kolkata, West Bengal, India Tata Consultancy Services Full timeTata Consultancy Services is seeking a skilled Operations Associate to join our team in Kolkata. This role offers an exciting opportunity to work in a dynamic environment and contribute to the success of our customers.About the Role:As an Operations Associate, you will be responsible for providing exceptional customer service and resolving issues...
-
Customer Service Professional
2 weeks ago
Kolkata, West Bengal, India Tata Consultancy Services Full timeJob OverviewA Customer Service Professional is required to provide exceptional support to customers, handling both inbound and outbound calls regarding process and contingency situations.
-
Customer Support Representative
3 weeks ago
Kolkata, West Bengal, India Career Comfort Full timeCareer Comfort - Seeking Customer Support Executive for Inbound Voice Support RoleAbout Us
-
Kolkata, West Bengal, India Lifelancer Full timeExplore a rewarding opportunity as an Expert Customer Support Specialist at Beckman Coulter Diagnostics.About the RoleWe are seeking a skilled and experienced individual to join our Service Team-North India as an Expert Customer Support Specialist. This is a challenging and instrumental role that requires strong technical knowledge, excellent problem-solving...
-
Senior Customer Acquisition Specialist
4 weeks ago
Kolkata, West Bengal, India Kotak Mahindra Bank Full timeJob SummaryWe are seeking a highly motivated and experienced Senior Customer Acquisition Specialist to join our team at Kotak Mahindra Bank. This role is responsible for developing and expanding existing relationships with high net worth customers, as well as sourcing new customers through various channels.Key ResponsibilitiesCustomer Relationship...
-
Customer Service Operations Manager
6 days ago
Kolkata, West Bengal, India Tata Consultancy Services Full timeAbout the Role:We are seeking a skilled Customer Service Operations Manager to handle customer inquiries and resolve issues in a professional and timely manner.Key Responsibilities:Resolve customer complaints and provide prompt and accurate responses to customer requestsCompare and evaluate possible customer service solutions and decide which to recommend to...
-
Customer Loyalty Specialist
4 weeks ago
Kolkata, West Bengal, India Infiflex Technologies Pvt. Ltd. Full timeInfiflex Technologies Pvt. Ltd. is a company that values its customers above all else.We are seeking an individual to fill the role of Junior Customer Engagement Executive, who will be responsible for ensuring that our customers' expectations are met and for building strong and lasting relationships with them.This position involves managing a portfolio of...
-
Customer Service Process Associate
3 weeks ago
Kolkata, West Bengal, India Tata Consultancy Services Full timeTata Consultancy Services (TCS) is a global IT and business solutions leader. As a Customer Service Process Associate, you will be responsible for providing exceptional customer service to clients across various domains.Key ResponsibilitiesTo provide high-quality customer service via web chat to clients from diverse industries.To handle customer inquiries...