Customer Service Representative

3 months ago


Kolkata, India Teleperformance Full time

Teleperformance is the worldwide leader in outsourced omnichannel customer experience management. Teleperformance connects the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions.

This process is for a leading ecommerce brand

Schedule: 6 day working

**Principal Duties & Responsibilities**:

- The customer support representatives will answer daily customer correspondence through voice methods.
- These call centre representatives provide order assistance and product information in an efficient and professional manner.
- Working in a blended process of both Inbound and Outbound. Provide knowledgeable answers to questions about our product, pricing, availability and dispatch
- Provide accurate, valid, and complete information by using the right resources within the company.
- Handle Customer Complaints and Escalations.
- Provide solutions for basic problems, work within the time limits provided, and take ownership of issues.
- Go the extra mile to engage with Customer Requirements
- Only weekly off provided during first 3-6 months (probationary period)

**Who all can apply?**
- Good English communication skills required
- Graduates having 1 year customer service experience must
- Comfortable in rotational shifts 24*7 and Rotational offs
- People looking for customer service representative, customer care executive, customer support executive, customer care specialist, customer support representative, customer relations representative, call center representative, bpo executive, front desk agent, guest service agent, customer success manager, personal banker, virtual assistant, customer service manager, customer specialist, customer care manager, customer service analyst, support specialist, support associate, customer representative, customer assistant can also apply
- Rounds:
1. Application process on Indeed **followed by English verbal assessment received from Indeed (must)**
2. HR interview
3. Ops round
4. Versant

Ability to commute/relocate:

- Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Experience**:

- Customer service: 1 year (required)

**Language**:

- fluent Hindi (required)
- fluent English (required)

Work Location: On the road



  • Kolkata, India Woodrock Infotech Private Limited Full time

    Role DescriptionThis is a full-time on-site role for a Customer Service Representative at Woodrock Infotech Private Limited in Kolkata. The Customer Service Representative will be responsible for handling customer inquiries, resolving issues, providing excellent customer support, and ensuring customer satisfaction on a daily basis.QualificationsCustomer...


  • Kolkata, India Woodrock Infotech Private Limited Full time

    Role DescriptionThis is a full-time on-site role for a Customer Service Representative at Woodrock Infotech Private Limited in Kolkata. The Customer Service Representative will be responsible for handling customer inquiries, resolving issues, providing excellent customer support, and ensuring customer satisfaction on a daily basis.QualificationsCustomer...


  • Kolkata, India Woodrock Infotech Private Limited Full time

    Role DescriptionThis is a full-time on-site role for a Customer Service Representative at Woodrock Infotech Private Limited in Kolkata. The Customer Service Representative will be responsible for handling customer inquiries, resolving issues, providing excellent customer support, and ensuring customer satisfaction on a daily basis.QualificationsCustomer...


  • kolkata, India Woodrock Infotech Private Limited Full time

    Role DescriptionThis is a full-time on-site role for a Customer Service Representative at Woodrock Infotech Private Limited in Kolkata. The Customer Service Representative will be responsible for handling customer inquiries, resolving issues, providing excellent customer support, and ensuring customer satisfaction on a daily basis.QualificationsCustomer...


  • Kolkata, India Woodrock Infotech Private Limited Full time

    Role Description This is a full-time on-site role for a Customer Service Representative at Woodrock Infotech Private Limited in Kolkata. The Customer Service Representative will be responsible for handling customer inquiries, resolving issues, providing excellent customer support, and ensuring customer satisfaction on a daily basis. Qualifications Customer...


  • Kolkata, India G&R Management Consultancy Full time

    Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. - Selecting and hiring new staff. - Monitoring the work of individual representatives and of...


  • Kolkata, India Adyan Consultants PVT LTD. Full time

    A customer service representative is the first point of contact for clients and consumers who works to ensure that customers are satisfied with the products, and services offered by the organisation. Their responsibilities include regularly interacting with clients to address their issues, and respond to inquiries, in order to maintain solid consumer...


  • Kolkata, India UPTOWNIE Full time

    A customer service representative whose ob will be to talk to customers and solve their problems, and also call potential customers and try to get them to purchase. **Salary**: ₹9,244.88 - ₹15,000.00 per month Schedule: - Monday to Friday - Weekend availability Ability to commute/relocate: - Kolkata, West Bengal: Reliably commute or planning to...


  • Kolkata, India Crescentek Full time

    This is a remote position. We are urgently looking for some **experienced** **Customer Service Representative**. ** WORK FROM HOME ** ** SHOULD HAVE OWN LAPTOP ** ** EXPERIENCED : 2 - 4 YEARS ** ** ROTATIONAL SHIFT ** - Provide Support to customers, - Receive calls and provide required service to the customer **Required skills**: - Should have hands...


  • Kolkata, India Ghost Research Solutions Full time

    **Job Title - **Customer Service Representative **Experience - 1years in outbound sales** **Responsibilities-** - Handling customers over the call - Assist customers and onboard new customers - Meeting the targets and closing the deal **Requirements-** - Good communications and interpersonal skills - Basic computer knowledge - Capability for sales...


  • Kolkata, India Crescentek Full time

    We are urgently looking for some **experienced** Customer Service Representatives. **WORK FROM HOME** **CANDIDATES FROM KOLKATA WILL BE GIVEN PRIORITY** **NIGHT SHIFT - US SHIFT STARTING FROM 8PM** **EXPERIENCE : 3 - 4 YEARS IN INTERNATIONAL CUSTOMER SERVICE** - Providing support to our international clients. - Taking care of inbound calls. - Assessing...


  • Kolkata, India Ghost Research Solutions Full time

    **Job Title - **Customer Service Representative **Experience - 1years in outbound sales** **Responsibilities-** - Handling customers over the call - Assist customers and onboard new customers - Meeting the targets and closing the deal **Requirements-** - Good communications and interpersonal skills - Basic computer knowledge - Capability for sales...


  • Kolkata, India Career Comfort Full time

    **>> Position**:International Inbound Voice Process **>> Location**: Kolkata location (Salt lake, Sector 5) **>> Type**: Full-time, Night shift, Work from office **>> Industry**:Bpo/telecaller sector & Healthcare industry Are you ready to take your career to the global stage? We're thrilled to offer an exceptional opportunity for dedicated individuals to...


  • Kolkata, India Career Comfort Full time

    re you ready to take your career to the global stage? We're thrilled to offer an exceptional opportunity for dedicated individuals to join our dynamic team in the International Inbound Process. If you're passionate about providing top-notch customer service, and thrive in a fast-paced environment, we want to hear from you **>> Position**:International...


  • Kolkata, India Ayu Mantra Full time

    We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers. - High...


  • Kolkata, India SMART ACHIEVER ENTERPRICE Full time

    A Customer Service Job also known as a Telemarketing Representative or Telesales Executive, is responsible for making outbound phone calls to potential customers with the aim of selling products or services or generating interest and leads for the sales team. This role often involves working in call centers, customer service departments, or sales teams...


  • Salt Lake, Kolkata, West Bengal, India Zacks Research Pvt.Ltd. Full time

    **Job Title**: Customer Service Representative (Blended Process) **Job Location**:West Bengal, Kolkata (Salt Lake) **Role Description**: This is a full-time on-site role for a **Customer Service Representative (Blended process)** at Zacks Research Pvt. Ltd. The Customer Service Representative will be responsible for providing exceptional customer support...


  • Salt Lake, Kolkata, West Bengal, India Zacks Research Pvt.Ltd. Full time

    **Job Title**: Customer Service Representative (Blended Process) **Job Location**:West Bengal, Kolkata (Salt Lake) **Role Description**: This is a full-time on-site role for a **Customer Service Representative (Blended process)** at Zacks Research Pvt. Ltd. The Customer Service Representative will be responsible for providing exceptional customer support...


  • Kolkata, West Bengal, India Arena Animation Full time

    Job Title: Customer Support Representative Job Location: Saltlake, Sector V, Kolkata **Job Description**: We are currently seeking dedicated individuals to join our team as Customer Support Representatives. Key Responsibilities: ~ Handle customer inquiries efficiently and effectively. ~ Maintain accurate records of customer interactions. ~ Flawless...


  • Dum Dum, Kolkata, West Bengal, India Youngsky Global Pvt Ltd. Full time

    We are looking for a customer-oriented service representative. A Customer Service Representative, or CSR, will act as a liaison, provide product and services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re...