Customer Service Representative
1 week ago
We are seeking a talented Customer Service Representative to join our team at Webvio Technologies Private Limited in Rajarhat, Kolkata. As a US Inbound Ticketing Specialist, you will be responsible for handling inbound calls from US customers and providing them with exceptional service.
The ideal candidate will have good communication skills and minimum 6 months to 2 years of experience in any International BPO. You will be working on a US night shift with fixed shifts and roster off.
The salary for this role is estimated to be around ₹18-28 lakhs per annum, apart from the incentive which can go up to ₹4 lakhs per month. The training provided is fully paid and lasts for 30 days.
The responsibilities of this role include:
- Managing incoming phone calls
- Identifying and assessing customer needs to achieve satisfaction
- Providing accurate and complete information by using the right methods/tools
- Handling customer queries, providing appropriate solutions and alternatives within time limits; following up to ensure resolution
The required skills and qualifications for this role include:
- Proven customer care experience in any International BPO or experience as a Travel Sales Representative
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and interpersonal skills
Benefits of this role include:
- 24 working days in a month, 6 week offs, 2 paid leaves, 1 birthday leave, and 15 compensatory offs for a year
- Fixed shift with roster off
- Incentive up to ₹4 lakhs per month
- Salary ₹18-28 lakhs per annum
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