Customer Service Representative

1 week ago


Kolkata, West Bengal, India Webvio Technologies Private Limited Full time

We are seeking a talented Customer Service Representative to join our team at Webvio Technologies Private Limited in Rajarhat, Kolkata. As a US Inbound Ticketing Specialist, you will be responsible for handling inbound calls from US customers and providing them with exceptional service.

The ideal candidate will have good communication skills and minimum 6 months to 2 years of experience in any International BPO. You will be working on a US night shift with fixed shifts and roster off.

The salary for this role is estimated to be around ₹18-28 lakhs per annum, apart from the incentive which can go up to ₹4 lakhs per month. The training provided is fully paid and lasts for 30 days.

The responsibilities of this role include:

  • Managing incoming phone calls
  • Identifying and assessing customer needs to achieve satisfaction
  • Providing accurate and complete information by using the right methods/tools
  • Handling customer queries, providing appropriate solutions and alternatives within time limits; following up to ensure resolution

The required skills and qualifications for this role include:

  • Proven customer care experience in any International BPO or experience as a Travel Sales Representative
  • Strong phone contact handling skills and active listening
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and interpersonal skills

Benefits of this role include:

  • 24 working days in a month, 6 week offs, 2 paid leaves, 1 birthday leave, and 15 compensatory offs for a year
  • Fixed shift with roster off
  • Incentive up to ₹4 lakhs per month
  • Salary ₹18-28 lakhs per annum


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