Customer Service Specialist

3 weeks ago

Kolkata, India Anveshan Full time

Role Title: Customer Service Specialist

Location: Work from Office, Full Time

CTC: Up to 5 LPA + Performance-Based Incentive


We are seeking a dynamic and customer-focused Customer Service Specialist to join our rapidly growing team at Anveshan. As part of the Customer Experience Team, you will play a pivotal role in ensuring customer satisfaction by addressing queries, resolving concerns, and providing exceptional service. This role offers the opportunity to deepen your understanding of our products, streamline processes, and build meaningful relationships with our customers.


Roles and Responsibilities:


  • Customer Support: Address customer inquiries across phone, email, and chat channels, ensuring prompt and effective resolution.
  • Logistics Coordination: Collaborate with logistics and operations teams to resolve delivery-related issues and ensure timely order dispatch.
  • Complaint Resolution: Handle customer complaints with professionalism, maintaining a positive relationship while delivering swift and satisfactory solutions.
  • Record Keeping: Maintain accurate logs of customer interactions and order details in the system to facilitate efficient follow-ups and seamless operations.
  • Escalation Management: Identify and escalate unresolved or complex issues to the relevant departments for further action.
  • Customer Feedback Collection: Gather feedback to understand customer needs and provide actionable insights for service and product improvements.
  • Process Optimization: Propose improvements to enhance customer service processes and logistics efficiency.


Skills and Qualifications:


  • Education: Bachelor’s degree in business administration, marketing, or a related field (or equivalent experience).
  • Experience: Minimum one year of experience in Customer Service, Sales, Marketing, or Advertising.
  • Exceptional entry-level candidates with the right attitude and learning aptitude will also be considered.
  • Communication: Proficiency in verbal and written communication in both English and Hindi is essential.
  • Customer Handling Skills: Experience dealing with challenging customer interactions, effectively conveying messages, and managing resolutions.
  • Presentation Skills: Strong ability to convince and communicate effectively with customers.
  • Problem-Solving Mindset: Ability to identify, address, and resolve customer concerns efficiently.


Why Join Us?


Expert Guidance: Learn from industry leaders and gain real-time mentorship.

Ownership and Growth: Take ownership of your work and grow within a fast-paced, dynamic environment.

Team Spirit: Collaborate with a young, energetic, and enthusiastic team.

Purpose-Driven Work: Contribute to a company that empowers rural food producers and promotes healthy living.


About Us:


Anveshan is India’s leading healthy food brand, recognized for its range of traditionally processed, high-quality products. We are a pioneer in the healthy ghee and oils category across major online marketplaces like Amazon, Blinkit, Zepto, and BigBasket, as well as premium offline retail stores in Delhi NCR, Mumbai, and Bangalore.


With over 2 lakh happy customers, a $5M+ funding from Titan Capital, DSG Consumer Partners, and other marquee investors, and recognition from Shark Tank India Season 2, we are committed to becoming the global leader in Indian-origin traditional foods.


Join Anveshan, where your contributions empower 3000+ rural food producers, strengthen local communities, and redefine the food industry.

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