Customer Support Specialist
4 days ago
Company Description
LawCloud is the all-in-one workspace for legal professionals, dedicated to helping lawyers grow by working more efficiently and flexibly. The company is ambitious, innovative, and proactive in addressing the challenges of the legal sector. LawCloud provides tailored solutions to meet the daily and evolving needs of legal professionals, emphasizing a future-focused approach.
Role Description
This is a full-time remote role for a Customer Support Specialist at LawCloud. The Customer Support Specialist will be responsible for providing support to clients, ensuring customer satisfaction, offering technical assistance, and utilizing analytical skills to address customer inquiries and issues effectively.
Qualifications
- Customer Support and Technical Support skills
- Strong Interpersonal Skills
- Ability to ensure Customer Satisfaction
- Analytical Skills
- Excellent communication skills, both verbal and written
- Experience in a customer-facing role
- Knowledge of legal industry practices is a plus
- Bachelor's degree in a related field or equivalent work experience
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